Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Director of Resort Operations provides complete oversight, management and leadership of all aspects of Base Area Operations up to but not limited to Base Operations across four communities, Parking Lots/Garages, Public Safety. Additionally, the position could serve as an Association Manager or Association Operations Managers for various common interest associations in Beaver Creek, Bachelor Gulch, Arrowhead and Red Sky Ranch.
The right candidate will demonstrate strong learning agility - they enjoy and excel in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business. The right candidate will be an ambitious and passionate leader who demonstrates a high level of emotional intelligence and self-awareness.
Job Responsibilities:
Operations
- Be responsible for business performance and goals of the Base Operations teams including expense management, capital projects and revenue generation.
- Ensure that the daily operations of Base Operations team achieves Resort Standards as well as contractual obligations.
- Ensure contractual obligations are met in the execution of resort operations in BC, BG, AH, & RSR including Strawberry Park and the Village at Arrowhead Associations.
- Function as a Project Manager for a variety of complex maintenance and capital projects across all communities.
- Lead and drive Epic Promise initiatives for the resort and Resort Operation’s team; lead and drive sustainability initiatives at the resort and enterprise level.
- Oversee planning and execution of capital improvements supporting Vail Resorts initiatives and Association/District objectives, coordinate contracts and work performance with third party vendors.
- Coordinate Base Operations services with other Vail Resorts Departments and all third party relationships.
- Coordinate planning and operations as well as build and sustain strong, positive relationships with key community stakeholders including city, county, state & federal government agencies, and home owners associations.
- Lead a safety culture focused on reduction of employee and guest incidents to achieve safety goals.
- Function as an Association Manager including preparation for Board meetings and conducting all Association Business in accordance with applicable governance standards.
- Effectively serve and lead in various Board director capacities on community and special district governance boards.
Leadership
- Successfully recruit, hire, coach, motivate and develop a management team and high potential talent. Ensure leadership team is aligned with Vail Resorts goals, values, and stakeholders.
- Create a positive work culture that has an unwavering commitment to providing an Experience of a Lifetime for each and every guest, constant improvement, and where every employee is proud to work for Beaver Creek and Vail Resorts.
- Continuous improvement of the guest/owner experience to drive guest/owner loyalty and intent to return, achieving high guest experience metrics.
- Demonstrate strong emotional intelligence to effectively lead through tension
Community
- Become an established leader within each of the communities through the development and execution of progressive and smart strategic, master and capital plans in collaboration with all community boards of directors and other key stakeholders.
- Build and sustain strong, positive relationships with key community stakeholders. This includes (but is not limited to community advocacy groups - leading these groups toward alignment with key resort and company goals and initiatives.
- Other duties as assigned.
Qualifications:
- Strong commitment to company values: Be Safe, Have Fun, Drive Value, Be Inclusive, Do Good, Serve Others, and Do Right.
- Excellent communication skills and ability to build relationships with diverse stakeholders.
- Proven success working in a matrixed environment and driving results aligned with strategic goals.
- High financial acumen with experience managing budgets and forecasting.
- Leadership focused on continuous improvement and team development.
Requirements:
- Bachelor’s degree or equivalent work experience; advanced degree preferred.
- Experience in a leadership role with full budget accountability, team management, and external relationship oversight.
- In-person role with flexibility for weekends, holidays, and operational needs.
The expected pay range is $86,000 - $120,000 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506339
Reference Date: 12/11/2024
Job Code Function: Roads and Parking
