Catering and Conference Service Manager

Job summary: 

The Catering and Conference Services Manager will plan and service groups and weddings within Vail, Beaver Creek and/or Crested Butte resorts

 
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts.
Reach Your Peak.Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders. Use empathy, listening skills and product knowledge to deliver an extraordinary customer experience within the Sales Enterprise. 

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

This Conference Services Manager will report to the Senior Conference Services Manager. Working with Resort Leaders in all departments, this role serves as the visionary of the group services process, tools, resources and communications to enhance the group experience internally and externally. The Conference Services team, coordinates group experiences across all Vail Resorts owned and operated dining venues, activities, lift tickets, ski school and other lines of business within Eagle County and Crested Butte Mountain Resort. 

Job Responsibilities: 

• Work with clients to ensure that the function is professionally planned and have contact with client once in-house to ensure any requests or problems are resolved. 

• Attends BEO, resume meetings and operational meetings. Communicates relevant information to the operational areas in an accurate and timely manner. 

• Monitor collection of pre-payment for all groups prior to their arrival. 

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill. 

• Keep client aware of time frames for Banquet Event Orders to be completed, signed and returned 45 days prior to arrival for distribution no later than two weeks out. 

• Develop and maintain professionalism with clients, in-house departments and vendors, maximizing profitability and guest service. 

• Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities. 

• The Catering and Conference Services Manager is required to work on all major functions as assigned by the Director or Associate Director of Catering and Conference Services. 

• Understanding many events will occur in the evening after hours and on weekends. 

• Complies with all resort policies, procedures and standards of operation. 

• Contribute to the health and strength of a dynamic team culture. 

• Embrace and contribute to an Enterprise-wide culture of leadership.Performs any additional tasks or projects as required. 
   

Job requirements: 

• Excellent organization and communication skills. 

• Ability to consistently manage multiple priorities. 

• Clear and timely communication. 

• Proven success in a similar role and environment. 

• Build solid relationships and partner with people to create results. 

• Able to influence and work with a wide range of stakeholders. 

• Flexible schedule based on business needs: In-resort attendance is required 

• You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions. 

• Pride and attention to detail. 

• Empathy towards your customers and colleagues. 

• Follow through with tasks 

• College Degree preferred 

• 2 Years Conference Services preferred 

• Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint 

• Experience within Delphi FDC and Social Tables (training will be provided to the right candidate.) 

• Proficient in spoken and written English 

• Flexibility to travel in the resort as needed (transportation is the employee's responsibility.) 

• Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.