Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Responsible for management of Club Facilities and Amenities, including Monthly member billing, retail program including buying, merchandising, budgeting. Lead Club Concierge Team with 3 direct reports. Provide seamless, exemplary and highly personalized service to all members & member guests. Oversee club maintenance projects and operations with efficiency and accuracy. Supports and executes Club Events. Contribute to a team work environment and lead by example.
Job Specifications:
- Starting Wage: $58,461.98 - $74,389.88
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- Lead concierge team with three direct reports. Schedule, evaluate, and develop team. Oversee all concierge operations.
- Ensure timely and accurate payroll administration for hourly employees: Concierge, Fitness Instructors, ski instructors for Club Activities, Holiday Help
- Post positions, interview candidates, and manage recruiting process in Success Factors for all club positions.
- Manage Club Accounting pertaining to member expenses at the Ritz-Carlton Hotel and Club Amenities. Reconcile monthly billing, submit payments and communicate with Marriot billing department.
- Build and maintain business relationships with partners at the Ritz to ensure smooth billing process.
- Purchase and manage inventory of all club office supplies and members' lounge supplies. Use of COUPA to manage POs and ONBASE to manage invoices
- Provide accurate monthly forecast of department expenses and meet budget goals
- Record and manage employee compliance requirements
- Oversee Club Facilities projects including capital projects
- Member data entry and maintenance of Alice, and MYEMMA
- Assist with concierge duties as needed (answering phones, making reservations, answering member inquiries)
- Assist with Food and Beverage duties in BGC Members Lounge
- Lead Journey to Zero program for the Club
- Communicates effectively in writing and verbally with high-end clientele
- Communicate with outside vendors for scheduling and payments
- Manages Club Retail Program: Buying, sales, inventory, receiving, merchandising, create and meet sales goals, produce and update club retail policy and procedure training manual, guide and train employees on sales program procedure
- Train new employees in all aspects of Club Operations
- Maintain high standards throughout daily assignment and provide members with exceptional service
- Act as MOD
- Communicate/train on emergency and safety procedures for the property and the established emergency plan. Responsible for SAFARI department training.
- Complete delegated tasks and projects; assists other departments as business volumes and employee levels demand
- Drive company vehicle to pick up items from warehouse and mailroom and drive on club activities.
- Support Club Programming: assist in leading Club Activities/Events
- Assist as host of Friday evening Club Social Event
- Work closely with high-end clientele
- Works weekends
Job Requirements:
- Experience in luxury private club or hotel and high-end clientele
- Billing experience
- Retail experience
- Experience in leadership position with direct reports
- Valid Colorado driver’s license
- Computer proficiencies: COUPA, PeopleSoft, Success Factors, Guest Connect, JONAS, Alice, OnBase, My EMMA, Microsoft - Outlook, Excel
- Excellent English with professional verbal and written skills
- Excellent teamwork skills
- TIPS and ServSafe certification
- Bachelor Degree
The expected pay range is $58,461.98 - $74,389.88. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 513324
Reference Date: 01/28/2026
Job Code Function: Clubs
