Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Senior Manager for Alpine Valley Resort will be responsible for leading and overseeing the resort’s day-to-day operations, reporting directly to the General Manager of the Northeast Ohio ski resorts (Boston Mills, Brandywine, and Alpine Valley). This role will provide strategic leadership and operational oversight across multiple functions, including safety, mountain operations, food and beverage, ski and snowboard school, base operations, guest services, and community relations.
As a member of the BMBWAV (Boston Mills, Brandywine, & Alpine Valley) Senior Leadership Team, the Senior Manager will collaborate closely with peers, actively contributing to shared goals and initiatives that drive impact across all three resorts and the enterprise. This role also coordinates with matrix teams in finance, sales & marketing, communications, human resources, and governmental affairs, as well as center-of-excellence teams in Food & Beverage, Ski and Ride School, and Product Sales and Services. This is a key leadership position focused on enhancing guest experiences, improving operational efficiency, and fostering strong community and team engagement within the resort network.
The right candidate will:
- Demonstrate strong learning agility, embracing new challenges and evolving industry trends.
- Thrive in dynamic environments, excelling at solving complex strategic business challenges with innovative approaches, technology, and forward-thinking ideas.
- Be a courageous, ambitious, and self-aware leader, showing high emotional intelligence and authenticity.
- Inspire others as a proven builder of high-performing teams, with a commitment to talent development and continuous growth.
- Lead with an enterprise mindset, prioritizing collaboration and alignment across Alpine Valley, Boston Mills, Brandywine, and the broader Vail Resorts network.
- Exhibit a growth-oriented approach, driving results and seeking opportunities that elevate both Alpine Valley and the greater BMBWAV portfolio.
- Commit to personal leadership development and foster a culture of continuous improvement
Job Specifications:
- Outlet: Alpine Valley
- The budgeted range starts at $68,545 - $90,333 + annual bonus. Actual pay will be adjusted based on experience
- Shift & Schedule Availability: Full Time, Year Round
Job Responsibilities:
Drive Results:
- Set and adjust priorities in a dynamic environment, maintaining flexibility and focus on key business goals.
- Assume full accountability for Alpine Valley’s business performance, including revenue generation and expense management, meeting or exceeding set metrics and targets.
- Drive collaborative leadership across both direct operational functions and indirect matrix partners, including Food & Beverage, Product Sales & Services, Ski & Ride School, Rental/Retail, Mountain Ops, Marketing & Communications, IT, Finance, and HR.
- Recruit, hire, and develop a high-caliber resort team, ensuring alignment with Vail Resorts' strategic goals, values, and standards.
- Maintain up-to-date resort records, secure necessary permits, and ensure all ski areas comply with local, state, and federal regulations, as well as internal policies.
Champion Culture:
- Foster a positive, guest-centric work environment where employees are proud to contribute to an exceptional guest experience, with a focus on continuous improvement.
- Ensure the guest and employee experience aligns with Vail Resorts' “Experience of a Lifetime” mission, meeting or exceeding set performance metrics.
- Establish and promote open, ongoing communication across the Resort, participating in key meetings, sharing best practices, and maintaining consistent connections within the Vail Resorts community.
- Lead a culture of safety and security, prioritizing the well-being of both guests and employees and cultivating an environment of trust and engagement.
Stay Connected:
- Act as a regional leader and advocate by contributing to and executing strategic master and capital plans that align with company goals.
- Build and nurture relationships with key stakeholders, including local city, county, and state agencies, as well as media partners, fostering alignment with resort and company objectives.
- Stay informed on ski and snowboard industry trends, expanding industry relationships and utilizing expertise to influence positive developments within Vail Resorts.
- Complete other duties and provide support as needed.
Job Requirements:
- 4+ years in a leadership role within the hospitality, travel, or leisure industry
- 2+ years managing multiple departments within the hospitality, travel, or leisure industry
- Proficiency in Microsoft Windows and Microsoft Office Suite
- Strong written communication and public speaking skills
- Demonstrated financial management proficiency
Preferred Qualifications:
- Training in leadership, performance management, and goal setting
- Knowledge of compliance areas regulated by oversight agencies
The expected pay range is $68,545 - $90,333 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 505879
Reference Date: 11/04/2024
Job Code Function: Mountain Operations
