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Radio Lift Dispatch - Winter Seasonal

Date:  Jan 11, 2021
Location: 

Afton Alps, MN, US

Company:  Afton Alps
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The Radio Dispatcher at Afton Alps coordinates communications with ski patrol, Lift Maintenance, and Lift Department about lifts opening and closing to ensure a smooth on-time opening/closing of the resort to the public, and keeps key personnel within the resort informed of progress and anticipated delays, as well as coordinates all emergency response situations that may arise throughout daily operations. The Dispatcher will log all ski patrols, lift stoppages, report and communicate all information to appropriate departments, as well as alert proper management of all lift down time and time elapsed as this affects Afton Alps compensation policy with our guests.

 

Job Responsibilities:

  • Answer all telephone and radio calls in Dispatch; determine nature of calls, and clearly relay valuable
  • information via radio and telephone to all appropriate and necessary staff members.
  • Keep accurate and up to date daily, weekly and seasonal Dispatch logs and other records related to assigned duties.
  • Accurately enter in Ski Patrol 1050 incident cards
  • Listen carefully to all radios transmissions to stay informed of all activities on the mountain.
  • Become personally familiar with the inner-workings of Mountain Operations to have a clear picture of what is happening while listening to radio transmissions.
  • Be prepared to assist with the flow of communication based on awareness and knowledge of known actions and activities.
  • Closely work with Lift Operations, Ski Patrol and Lift Maintenance on a daily basis.
  • Keep detailed logs during emergency situations as a chronicle for the timing and instances of the event.
  • Closely work with the Lift Maintenance Department to track lift failures, lift downtime and coordinate the
  • evacuation of guests and lift repair when lift stoppage occurs.
  • Monitor weather. Expect to be the communication hub for all updates such as lift open/closures.
  • Maintaining and updating multiple spreadsheets and online forms.
  • Answering the phones and responding to messages as well as keeping a detailed phone log.
  • Monitor emails and answer them as you are able.
  • Assist with End of Season filling
  • Various administrative tasks and projects, including other duties as assigned.

 

Qualifications:

  • High School education or equivalent – Required.
  • Ability to work nights, weekends and holidays – Required.
  • Strong verbal and written communication skills in English – Required.
  • Broad base of general typing, clerical and office management knowledge and skills.
  • Ability to multi-task in an effective manner.
  • Willingness to gain a greater knowledge of Afton Alps ski trails, lifts and mountain operations.
  • Ability to maintain attention to detail while ensuring the safety of our guests and coworkers.
  • Capability to learn a wide variety of information about department operations quickly.
  • The aptitude to make decisions quickly and calmly in emergent and non-emergent scenarios.
  • Be able to speak across the radios and the phones clearly and without issue.
  • Being able to maintain composure and be able to handle stressful situations.

 

Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

 

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 279107


Nearest Major Market: Minneapolis