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Lead Supervisor - Product Sales - Winter Seasonal

Date:  Dec 1, 2021

Afton Alps, MN, US

Company:  Afton Alps
Shift Type:  Winter Seasonal 2021/2022

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Essential Job Responsibilities:

  • Delivery of exceptional guest service for the internal and external guests.
  • Support PSS manager with office administration duties including ordering supplies, staff scheduling, and expense management 
  • Assist with hiring, motivating, and continual training of the Product Sales and Service team.
  • Function as resort lead for all  mountain money requests, ensuing 100% accurate documentation
  • Provide support to the Group Coordinator, processing and fulfilling group booking requests
  • Provide accurate resort, village and local information to the guest and employees.
  • Resolve all guest complaints; handle all guest concerns and do everything in your power to make the guest right.
  • Communicate in a courteous and respectful manner to all internal and external guests. Handles difficult guest problems in accordance with company policy and procedures.
  • Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures.
  • Develop in-depth knowledge of all resort product offerings, those within the Product Sales and Service department and those throughout the resort .
  • Ensure each location has adequate supplies to perform the day-to-day operations based on budget and forecast.
  • Establish personal strengths and areas of focus through self-assessment, on-going training, and feedback from the Management Team; participate in all departmental, resort training, and professional development courses.
  • Actively cross train in all areas of Product Sales and Service and or in any areas of the Resort.
  • Responsible for troubleshooting product issues and following up with the appropriate parties.
  • Perform job performance evaluations by observing daily and overall job performance.
  • Perform other duties as assigned.
  • Product Sales & Services experience within Vail Resorts required.


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 371047

Nearest Major Market: Minneapolis