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Lift Operations Team Lead - Full & Part Time - Winter Seasonal

Date: 
Location: 

Jackson, NH, US

Company:  Wildcat Mountain
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

Wildcat is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!

 

The Lift Operator Team Lead is responsible for supervising Lift Leads and Operators and assisting guests with getting on and off of aerial and surface lifts, operation of lifts; including inspection and testing before opening. The Lift Operator Team Lead works under the direction of the Lift Operations Managers.

 

Additional responsibilities include (but are not limited to):

  • The Team Lead is responsible for continually remaining vigilant to the needs of the equipment, the department, and the guests and react to those needs in the safest manner while maintaining friendly, helpful, and quality service. 
  • Follow the "guest service" guidelines and make guest service a top priority.
  • Applicants should be prepared to learn, understand and follow the procedures, standards and techniques spelled out in the Lift Operations Training Program and other required training sessions. 
  • Train, inspect, and lead the operation of assigned lifts/zone in accordance with ANSI, departmental procedures and written or verbal instruction.
  • Assist Managers and assume his/her duties in their absence
  • Regularly outside and exposed to moving mechanical parts and extreme weather conditions.
  • Ensure daily lift logs, opening, operational, and closing procedures are properly performed in accordance with departmental procedures and policies.
  • Greets every guest as they enter line queues and assists guests while loading lift.
  • Provide direction and assist with shoveling and raking of snow and ice on a regular basis to maintain loading ramps.
  • Group appropriate number of guests to load chair in an efficient and effective manner.
  • Assists with the inspection of the lift prior to operation start up, which includes emptying trash containers, continually checking the status of marker information boards, tissue dispensers, assisting with the daily checking of switches, chairs, grips, maintaining of ramps and mazes.
  • Design and assist with creating lift maze and safe-loading/unloading areas using appropriate tools.
  • Resolving guest conflict using resort policies and procedures.
  • Ensure daily lift logs, opening, operational, and closing procedures are properly performed in accordance with departmental procedures and policies.
  • Inspect the lift prior to operation, emptying trash containers; maintain accuracy on information given to guests, and quality of ramps and mazes.
  • Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
  • Communication with various departments concerning lift clearance, maintenance, injuries, and guest inquires.
  • Create and maintain employee work schedules within department budget.
  • Complete employee coaching/ disciplinary sessions, and performance reviews. 
  • Travels over the snow on either skis or snowboard to and from work assignments following all resort policies and procedures regarding designated trails.
  • Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort, safety of guests and employees; participating in safety meetings, accepting diverse assignments, maintain a positive and friendly attitude and in all internal and external interactions.
  • Must comply with the uniform, appearance, and attendance standards.
  •  Maintain a positive and friendly attitude with internal and external interactions.
  • Flexible working hours. 
  • Must comply with the uniform and appearance standards.

 

Requirements:

  • Genuinely positive
  • Minimum Three Months related experience
  • Capable of maintaining a constant awareness of the people and equipment within an assigned work area, and able to exercise reasonable judgment at all times.
  • Flexible working hours

 

Wildcat, or endearingly known as the Kitty, is one of the best-known alpine skiing resorts in New England. Don’t miss your chance to join our team of outdoor enthusiasts who are dedicated to providing guests with epic adventures and unforgettable memories. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 224187


Nearest Major Market: Wolfeboro