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Guest Services Team Lead - Winter Seasonal

Date:  Jan 20, 2022

Gorham, NH, US

Company:  Wildcat Mountain
Shift Type:  Winter Seasonal 2021/2022

Wildcat, or endearingly known as the Kitty, is one of the best-known alpine skiing resorts in New England. Don’t miss your chance to join our team of outdoor enthusiasts who are dedicated to providing guests with epic adventures and unforgettable memories. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!



Wildcat is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!


Team Lead oversees the Base Area Guest Service Team including our Village Ambassadors, Overnight Storage Operation, Wagon Service Team, and Auto Drop Attendants.  They will coordinate labor and resources within these teams to provide for staffing needs in all areas.  Team lead will train and coach team members and work cooperatively with peers, managers and interdepartmental contacts.  The Team Lead manages and develops employee development, discipline, incentives, and conducts training for the department. Furthermore with the Assistant Manager of Base Area Ops the Team Lead will work in concert to conduct hiring, oversee Time and Labor reports, scheduling, and timely documentation completion.


Responsibilities include:

  • Greeting guests and initiate conversation, answer questions that guests may have pertaining to the Village, services of the mountain and local area.
  • Directing guests to the appropriate areas including, but not limited to, ticket windows, season pass office, ski and snowboard school, dining options, retail, rentals, restrooms, phones, lost & found, lockers, etc.
  • Providing awareness to guests about the responsibility code and mountain etiquette.
  • Resolving guest issues verbal in a sincere and timely manner following the company Make the Guest Right program.
  • Meeting guest, employee, safety, and financial objectives and department goals as set forth by immediate supervisor.
  • Flexible working hours.
  • Removing all potential frustrations and distractions to the overall enjoyment of the resort.  This includes assuming personal responsibility for resort appearance, grey wagons, signage, services, etc. either by taking the initiative to solve the problem, or alert the appropriate responsible parties.
  • Managing hiring, training, and development of all guest service staff.
  • Maintaining a department schedule.
  • Ensuring all areas are staged per KPI’s.
  • Enforcement of uniform and grooming standards.
  • Adjusting staffing needs based on current business levels and weather.
  • Maintaining all department assets.
  • Work with peers across Base Are Ops to coordinate staffing resources 



  • Valid state issued driver's license
  • 2+ years supervisory experience
  • 2+ years guest service experience
  • Flexible schedule- available holidays and weekends

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 393087

Nearest Major Market: New Hampshire