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Tube Park Supervisor

Date:  Oct 13, 2021
Location: 

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.
 

JOB SUMMARY:

To oversee the safe and efficient operation of the snow tube park. The Tube Park provides for a fun and animated controlled snow sliding experience for Whistler Blackcomb guests. The Snow tubing team consists of approx. 30 employees varying from fulltime to part-time positions covering all areas of the Park operations. These include Lift operations, Ticket Validation, Ticket seller, Lane starters and Lane clearers.

 

RESPONSIBILITIES:

  • Set an excellent example and strives to improve in safety, service and employee experience.
  • To ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required.
  • Assist with the selection, training and development and coaching of Tube Park Attendants.
  • Ensure adherence to all operational and safety procedures, resulting in a safe and efficient operation of the Tube Park, lift and other equipment (4 track, snowmobiles, etc.) and providing a safe environment for guests and staff.
  • Be 1st responder to any safety issues/incidents within the park or surrounding area, ensuring that all required documentation is completed and filed accordingly.
  • Reporting all safety issues/incidents to the Manager.
  • Responsible for assisting in the development and or enhancement of all Tube Park operations including practices, standards and procedures.
  • Provide leadership, promote team spirit and cooperative work ethics.
  • Monitor Tube lanes constantly, dealing with any lane issues that may arise and following up with grooming, or use hand tools accordingly on items that need to be addressed.
  • Be on top of any maintenance issues that may arise in the park and dealing with these accordingly including; maintaining the toilet facilities, operating snowmaking equipment, fixing fencing, signs etc.
  • Show initiative in handling routine matters, and quick, thoughtful judgment in emergency situations.
  • Prior to public opening of the Tube Park, ensure all safety checks and operational procedures have been completed and recorded.
  • Coordinate staff assignments on a daily basis.
  • Ensure that all operational information and procedural changes are communicated in an effective and timely manner.
  • Prepare and conduct a daily morning meeting with staff outlining the day’s operations, safety and customer service.
  • Ensure that scheduling and daily labor management reflect both forecasted and current business levels.
  • Ensure payroll (PeopleSoft), cash outs (Audit), point of sales over/short issues, and any employee performance issues are managed in a timely and appropriate manner.
  • Ensure proper and complete documentation of daily Tube Park log, lift log, and any accident/safety forms are filed.
  • Conduct employee reviews; actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events.
  • Actively participate in the Goals and objectives process, developing and meeting departmental seasonal objectives.
  • Attend and participates in all employee meetings.
  • Initiate and participate with animation. The focus of snow tubing is providing family fun.
  • Supervisor will be required to assume any front-line position within the Tube Park during slow periods and will be required to provide daily breaks to all positions as required.
  • Maintain the highest house-keeping standards, ensuring a clean and tidy uncluttered, litter-free environment.
  • Always show up on time, in uniform, and adhere to the grooming policy!

 

QUALIFICATIONS:

  • Previous supervisory experience is required
  • Must be well groomed and in good physical condition.
  • Must be mature, energetic and dependable, with the ability to take initiative and work unsupervised.
  • Must have excellent interpersonal and guest relations skills
  • Previous cash handling experience is an asset
  • Microsoft office and good administrative skills
  • Must possess a valid BC driver’s license and satisfactory driver’s abstract
  • A proven record as a team leader, motivator who works well under pressure, possesses strong attention to detail and time management skills
  • Must satisfactorily complete the required lift exams Criminal record check

 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 361667