Tube Park Manager

Date:  Sep 18, 2023

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type:  Winter Seasonal 2023/2024


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The Tube Park provides a fun and animated controlled snow sliding experience for Whistler Blackcomb guests of all ages and abilities. The Tube Park team consists of approx. 30 employees varying from F/T to P/T positions covering all areas of the Park operations. These include 2 Supervisors, Lift operations, Ticket Validation, Ticket seller, Lane starters and Lane clearers. You will oversee the safe and efficient operation of the Tube Park. You will oversee the construction and ongoing maintenance of the Tube Park lanes and facilities. You will be responsible for the department financials and collaboration with other Whistler Blackcomb departments.


Job Specifications:

  • Outlet: Blackcomb Tube Park
  • Expected Pay Range: $57,200.00 - $80,516.80 
  • Shift & Schedule Availability: Full Time / Seasonal
  • Skill Level: Advanced


Job Responsibilities:

Operation Job Responsibilities:

  • Set an excellent example and strives to improve in safety, service and employee experience.

  • To ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required. Pursuing +1 service model.

  • Hiring and Supervision of staff.

  • Ensure adherence to all operational and safety procedures, resulting in a safe and efficient operation of the Tube Park, lift and other equipment (4 track, groomer, snow blower, etc.) and providing a safe environment for guests and staff.

  • Be 1st responder to any safety issues/incidents within the park or surrounding area, ensuring that all required documentation is completed and filed accordingly.

  • Provide leadership, promote team spirit and cooperative work ethics.

  • Monitor tube lanes daily, dealing with any lane issues that may arise and following up with grooming accordingly on items that need to be addressed.

  • Be on top of any maintenance issues that may arise in the park and dealing with these accordingly including; maintaining the toilet facilities, operating snowmaking equipment, fixing fencing, signs etc.

  • Show initiative in handling routine matters and quick, thoughtful judgment in emergency situations.

  • Prior to public opening of the Tube Park, ensure all safety checks and operational procedures have been completed.

  • Coordinate staff assignments on a daily basis.

  • To ensure that all operational information and procedural changes are communicated in an effective and timely manner. Prepare and conduct a daily morning meeting with staff outlining the day’s operations, safety and customer service. 

  • To ensure that scheduling and daily labour management reflect both forecasted and current business levels.

  • Ensure payroll approvals (PeopleSoft), cash outs (Audit), point of sales over/short issues, and any employee performance issues are managed in a timely and appropriate manner.

  • Ensure proper and complete documentation of daily Tube Park log, lift log, and any accident/safety forms are filled out and filed appropriately.

  • Conduct employee reviews; actively seek opportunities to recognize staff around “Core Values” and assist in the creation and adoption of employee recognition program or events.

  • Actively participate in the Goals and Objectives process, developing and meeting departmental seasonal objectives.

  • Attend and participate in all employee meetings.

  • Initiate and participate with animation.  The focus of snow tubing is providing family fun.

  • Maintain the highest house-keeping standards, ensuring a clean and tidy uncluttered, litter-free environment.

  • Live and work by our core values: Be Safe, Do Good, Do Right, Drive Value, Have Fun, Serve Others


Financial Job Responsibilities

  • Develop operating budget for Tube Park Department, including obtaining approval annually for all revenue products.

  • Provide monthly variance reports on operating budget.

  • Ensure that scheduling and daily labor management reflect both forecasted and current business levels.

  • Responsible for maintenance of department budget including tracking of all expenses and revenues

  • Manage capital maintenance and special projects.


Divisional Job Responsabilities

  • Attend weekly operations division meetings.

  • Provide Weekly Reports, Recognition, Financial, Safety audits as required.

  • Work with other Whistler Blackcomb managers for the most efficient use of company resources and staff.

  • Work with the marketing department to promote and build corporate partnerships to support special events

  • Work with the Group Sales department to promote group buy outs and other special offerings.

  • Continuous improvement and development of Tube Park to meet the ever changing needs of our guests.

  • Other duties as assigned


Job Qualifications: 

  • Previous supervisory experience is required

  • Previous Tube Park leadership experience is an asset

  • Must be well groomed and in good physical condition.

  • Must be mature, energetic and dependable, with the ability to take initiative and work unsupervised.

  • Must have excellent interpersonal and guest relations skills

  • Previous cash handling experience an asset

  • Microsoft office and good administrative skills

  • Must possess a valid BC driver’s license and satisfactory driver’s abstract

  • A proven record as a team leader, motivator who works well under pressure, possesses strong attention to detail and time management skills

  • Flexible (ability to work varying hours/days as business needs dictate)

  • Must satisfactorily complete the required lift exams

  • Criminal record check



Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 498044
Reference Date: 09/15/2023
Job Code Function: Tube Park