Store Manager SQUAMISH WB Outlet

Job Summary: 

Service is the foundation of everything we stand for at Vail Resorts and our Retail Management are no exception to this experience of a lifetime. The ideal candidate will be responsible for hiring, training, staffing, scheduling, financial management, sales staff supervision and overall day-to-day store management. This role is responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. Candidates must be passionate about driving high level guest service standards, leading a team and being accountable to the results

Job Responsibilities: 

Sales

• Drive the highest level of sales and service culture within the store with focus on enhancing and optimizing revenue opportunities
• Generate sales though a demonstrated professional standard of guest service
• Evaluate sales trends and create methods for sales growth
  

Guest Experience

• Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime
• Develop staff in demonstrating the ‘GUIDE’ experience with every guest, every time

Coaching, Leadership and Training

• Demonstrate and lead our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others, Be Inclusive
• Demonstrate and lead our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
• Ensure that all the store team are given the opportunity in performance improvement, and development goals are created for growth
• Demonstrate comfort, adaptability and out-front leadership of all day-to-day operations and seasonal store set-ups and ramp-downs
• Develop a robust talent development program for Assistant Managers and Supervisors with a focus on personal and professional empowerment
• Recruit, hire, train, coach, and maintain a quality store team
• Drive a store culture of employee engagement through recognizing and maintaining a positive work environment
• Conduct performance appraisals and coach development of staff on a regular basis
• Drive excellence in all areas of store operational standards
• Provide training resources in POS, product knowledge, guest service, resort information, and sales
• Coordinate ASTM testing and binding certification training
• Ability to recognize corrective action opportunities, and ability to demonstrate accountability and present coaching discussions
• Successfully drive an engaged and effective team
  

Communication

• Ensure that all time sensitive assignments are completed and clearly communicated in a timely manner
  

Policy

• Ensure that all Whistler Blackcomb and Vail Resorts standard operating procedures are adhered to on a consistent basis
• Ensure the store is aligned with Whistler Blackcomb and VRR policies & objectives
• Lead by example and administer company policies and guidelines
• Maintain all company paperwork according to policies and standards

Merchandising

• Maintain store merchandising standards directed by the Merchandise Specialist
• Maintain close, collaborative relationships with our Product Exit Strategist, Merchandisers and Buyers
• Ensure all sale signage, price adjustments and other promotional fixtures are executed in a timely manner as directed by the Product Exit Strategist, Buyers and Merchandise Specialis

Inventory Management & Loss Prevention

• Implement all LP measures & practices. Adhere to all preventive policies and ensure buy in from store teams
• Coordinate receipt and transfer of all rental equipment and retail inventory
• Participate in physical inventories to help ensure inventory accuracy
• Manage inventory control and meet or exceed inventory goals
• Verify that regular monthly audits are conducted
• Verify that an adequate supply of forms, materials, and supplies are on hand
• Verify all required pre-inventory, inventory, and post inventory preparation, guidelines, and instructions are being followed
• Ensure all movement of products from; DC to Store, and Store to Store, are maintained and regularly audited for inventory integrity
• Review inventory reports for proper status assignment, documentation, and necessary actions
• Communicate problems, discrepancies, and audit results to Senior Manager on a weekly basis
  

Risk Management

• Ensure complete compliance in all risk management related areas, including safety, and incident reporting
• Review rental contracts and accident reports for proper policy adherence
  

Budgeting & Cash (Tender) Management

• Enforce company cash handling policies and procedures, and other loss prevention policies
• Maintain practice of proper protocols in all aspects of tender usage as defined in Vail Resorts SOP manuals
• Manage operational budget
  

Rentals

• Coordinate rental reservation information with Rentskis.com
• Act as the rental and retail systems trainer conducting classes and on-the-job training as required
• Verify established rental operations standards are being maintained
• Review the rental training binder periodically for organization, completeness, and updates
• Review rental reports, to ensure they are run and utilized per policy
• Inspect fleet for overall condition and maintenance requirements

Job Requirements: 

• High School Diploma or GED Equivalent; Bachelor’s Degree in a business-related field preferred
• 3+ years of retail supervisor experience; ski industry preferred.
• Strong computer literacy including Microsoft applications preferred
• Ability to work a flexible schedule including nights, holidays, and weekends
• Excellent communications skills both written and verbal
• Self-motivated to sustain productive work with the ability to multi-task
• Energetic and motivated