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Store Manager, Clearance Centre Village Whistler

Date:  May 11, 2022

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type:  Year Round

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb!


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.



  • The Clearance Centre Manager is responsible for overseeing all aspects of the business, including day to day operations and strategic business planning. The Whistler Clearance Centre locations are Whistler’s one stop shop for discount ski and bike gear.  The manager role oversees both the Blackcomb and Village locations.



  • Reports to Retail Area Manager.


Roles & Responsibilities:

  • First and foremost you must be a leader who possesses a high level of self-awareness and emotional intelligence. Exhibiting these traits is critical to successfully driving an engaged and successful team.
  • Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime.
  • Drive the highest level of sales and service culture within the store with the aim of growing the retail line of business.
  • Develop and maintain a relationship with the Pan Pacific Hotel.
  • Ensure the store is aligned with Whistler Blackcomb and VRR policies and objectives.
  • Develop community-focused grass roots events aimed at driving the summer running business.
  • Develop a robust talent development program for the store’s Supervisors, with a focus on their personal and professional development.
  • Drive excellence in all areas of store operational standards including front and back of house.
  • Develop and rollout frontline training programs to new staff during winter season ramp-up (November).
  • Demonstrate our core values: Serve Others, Drive Value, Do Right, Have Fun, Do Good and Be Safe.


Operational Expectations:

  • Sales Training- Train staff to excel at delivering the ‘GUIDE’ experience.  This is a sales environment and add-on and upselling are expected from all retail staff.
  • Rental Service Expectations – Develop a rental service culture that focuses on the Rental GX metrics.
  • On-going Coaching and Monitoring- Ensuring that all staff have a daily, weekly and monthly review of their sales and service goals and performance.
  • Recognition- Sales staff are being recognized regularly on exceeding customer service and sales expectations.
  • Progressive Discipline- Ensuring that corrective actions are being recognized and habits are being change towards the WB service expectations.
  • Financial Management- Ensure that there is budget available and accountability to all BU costs and as well as responsible for funds spent on the growth of the business. (i.e. the necessary supplies are available).
  • Physical Cleanliness- Ensuring the floors, fixtures, windows, backrooms, cash, offices, etc… are free from dirt, garbage and any other contaminated items that are contrary to WB retail operations.
  • Merchandise Maintenance- Ensuring that products are being maintained in the organized fashion directed by the merchandise coordinator.
  • Promotional Appearance- Ensuring that all sale signage, price adjustments and other promotional fixtures are produced in a timely manner as directed by the buyers and merchandise coordinators.
  • Loss Prevention- Ensuring that all preventive measures as mention in both the VRR SOP manuals are adhered to on a consistent basis.
  • Risk Management – Ensuring 100% compliance in all risk management related areas, including safety, incident/accident reporting.
  • Cash Management- Ensuring that the proper protocols are being used for all aspects of the cash use as defined in the VRR SOP manuals.
  • Product Management- Ensuring that the movement of products from DC to store & store to store is maintained and regularly follow-up up for inventory integrity.



  • Demonstrate our core values: do good, drive value, be safe, serve others, do right, and have fun.
  • 3 years of experience in sports apparel retail.
  • 2 years of retail store leadership and supervisory experience.
  • Strong knowledge of outdoor sports and recreation industries.
  • Experience balancing a store schedule and working with a fixed budget.
  • Excellent communication, organizational and administration abilities.
  • Self-motivated, guest-oriented, and able to work under pressure.
  • Positive, energetic attitude towards guests and peers.
  • Required to complete a satisfactory criminal record check.


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 426152