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Senior Agent: Product Sales - Winter Seasonal

Date:  Jul 15, 2021
Location: 

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Top five reasons to work in the Whistler Blackcomb Call Center:
1. Flexibility: We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks, weekends off, the ability to take one or two months off during summer.
2. Leadership: A dedicated support team that focuses on your needs.
3. Benefits: Full time status makes you eligible for free season passes for you and your dependents plus staff discounts on season long kids club programs.
4. Growth: The opportunity to continuously expand your skills and knowledge through ongoing training and development.
5. Networking: Work closely with employees from other departments and divisions and build relationships that will last a lifetime!
What you’ll be doing:
•        To continually strive to exceed our Guest’s expectations

•        To perform all duties of a Call Centre Agent

•        Oversee daily operations of Call Center, including but not limited to:

•        To address and respond to guest inquiries via phone and email

•        Overseeing daily schedule, including breaks

•        Monitoring absenteeism

•        To perform on-the-spot performance coaching of Call Center Agents

•        To assign daily responsibilities to Agents

•        To execute daily morning meetings

•        To ensure all opening and closing procedures are carried out by the Agents

•        Monitoring call queue status and allocate resources as required

•        To assist with staff training

•        To assist Supervisor with planning activities and staff events

•        Assisting with elevating office morale

•        Coordinating and communicating with other members of the Leadership Team to ensure all responsibilities are completed

•        Other duties as assigned by the Call Centre Leadership
Qualifications:
•        The ability to prioritize, problem solve, and multitask

•        Excellent communication and motivational skills

•        Broad experience in various aspects of customer service

•        Self-motivated, but also a team player

•        Previous supervisory skills are an asset

•        Keen to learn new skills, be adaptable and open-minded

•        Working knowledge of Whistler Blackcomb and other Guest Service department operations is an asset

•        Working knowledge of Whistler Blackcomb products and services is an asset

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (www.vailresortscareers.com/whistlerblackcomb).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 327836