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Retail Sales Supervisor

Date:  Jan 26, 2023

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Job Specifications:

  • Outlets:The North Face, Columbia
  • Starting Wage:  $20 - $22 / hour
  • Shift & Schedule Availability:  Full time


Job Responsibilities:

  • Be a role model to all sales associates. Set the bar for every frontline standard.
  • Be the leadership figure in the store in the absence of the manager.
  • Maintain high store standards in merchandising, refreshing displays weekly providing a fun and interesting shopping experience.
  • Strive to set the standard for personal development – including product knowledge.
  • Develop a team driven to provide exceptional customer service to every guest. Be accountable for the store performance in our Mystery Shopper program.
  • Engage staff in sales and service coaching conversations on a daily basis.
  • Be aware of frontline sales and overall performance and communicate to the store manager.
  • Continually strive to exceed our guest’s expectations and to create memories as the best mountain experience again and again.
  • Serving our guests on the floor; maintain sales KPIs above our minimum expectations at all times, be a leader in terms of sales performance.
  • Take ownership of guest issues, warranties, returns and exchanges and ensure prompt follow-up.
  • Weekly formal communication with store manager in one on one. Report on store operations, product and staff performance.
  • Take an active role in loss prevention, internally and externally.
  • Responsible for staff adherence to policies and procedures of Whistler Blackcomb Mountain Shops, implement performance management where appropriate.
  • Ensure receiving and distributing of product.
  • Maintain store inventory levels and related paperwork, inform buying team of low stock levels and re-ordering needs.
  • Operate a computer P.O.S. system and all related procedures.
  • Accountability for open and close over/shorts to the dollar.
  • Provide feedback around product assortment and selection.
  • Ensure a safe work environment.
  • Other duties as assigned


Job Requirements:

  • Demonstrate our core values: safety first, striving to be the best, and showing that we care.
  • 2 years’ experience in retail sales
  • 2 years supervisory experience an asset
  • Knowledge and interest in merchandising and use of social media for promotions and brand building.
  • Experience balancing a store schedule and working with a fixed budget. Must be fiscally responsible.
  • Excellent communication, organizational and administration skills.
  • Basic computer skills – Outlook, Word, Excel.
  • Self-motivated and able to work under pressure.
  • Positive, energetic attitude towards and guest focused.
  • Must be discrete and professional at all times.
  • High attention to detail.
  • Required to complete a satisfactory criminal record check.



Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 491880