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Rental Delivery Coordinator - Winter Seasonal

Date:  Sep 8, 2021
Location: 

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Volunteer Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

 

 

The Rental Delivery & Referrals Coordinator will play a central role in executing VRR’s rental delivery strategy to establish the business as the Global Leader in snow sports equipment rental, and assist with our retail/rental referral program.

 

The Rental Delivery & Referrals Coordinator acts as a core role in our commitment to operational excellence and best in class service through superior logistical, process and administrative assistance in all aspects of our rental delivery business and referral program. Strong interpersonal skills will drive an unrivalled guest and value experience, while also supporting the efficient execution of daily operations.

 

ESSENTIAL JOB RESPONSIBILITIES:

  • Act as the initial resort-based point of contact for rental delivery guests, providing exceptional guest service at all times.
  • Coordinate the delivery and retrieval of rental equipment through well maintained and communicated daily team schedules.
  • Proactively manage resources to accommodate last-minute service requests effectively.
  • Assist in all guest and partner service inquiries, maintaining a professional manner at all times, while aiming to achieve service excellence.
  • Pro-actively promote and sell delivery rentals while offering exceptional guest service to the needs of our guests. 
  • Build relationships with our retail/rental referral partners by visiting in person and delivering commission, collateral, prizes and incentives.
  • Keep an eye on our competitors and make sure the referral program is ahead of the game.
  • Train frontline staff how to correctly process referral transactions and how the program brings value to guests.
  • Work with brands reps in ordering our Instructor’s Pro Deal equipment.
  • Create engaging newsletters and content for our partner and instructor communications.
  • Jump in during busy periods to assist other departments and see behind-the-scenes throughout the company.
  • Demonstrate a commitment to integrity and process excellence as a high-profile ambassador of Vail Resorts.
  • Keep current on resort and Vail Resort product/service-related information to ensure timely responses to guest inquiries further enhancing the guest experience.

 

WHAT TO EXPECT:
No two days will be the same as you give friendly support and insightful advice to guests from across the country and around the world. You will gain valuable skills by supporting multiple departments and grow as a leader within our development-focused culture. Those who work alongside you are knowledgeable teammates and leaders eager to learn more and share both their skills and the exceptional experiences working at our Resort can offer.

 

JOB REQUIREMENTS: 

  • Excellent communication, organization and administration abilities. 
  • Must be highly organized and possess excellent written and oral communication skills.
  • Proficient in MS Office Products; Excel, Word, Outlook.
  • Previous telephone experience, and sales or guest service experience preferred. 
  • Team player who is enthusiastic, has a positive attitude, open-minded, and keen to learn new skills. 
  • Maintain a working knowledge of products and trends within the industry. 
  • Self-starter able to work with minimal supervision.
  • Ability to work a flexible schedule; weekends and holidays required.
  • Required to complete a satisfactory criminal record check.
  • Valid BC driver’s license (must provide a satisfactory motor vehicle record); able to drive in winter weather conditions, night time driving conditions, and heavy traffic is an asset.
     

EMPLOYEE SAFETY & WELLINGBEING:

  • All employees will begin their work experience by participating in comprehensive safety training.
  • Face coverings, physical distancing, daily health screenings and temperature checks will be mandatory.
  • More details on our policies can be found here.

 

PERKS & BENEFITS:

  • Free ski passes for employees
  • Accrued Sick Time
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles
  • Discounted bike haul & golf
  • Excellent training & professional development

 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
  • Free ski passes for dependents

 

Reach Your Peak at Vail Resorts with a Volunteer Opportunity!. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join us, and re-imagine a mountain resort experience with us.  

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 343207