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Rental Deliver Coordinator - Affinity Rentals - Full Time - Winter Seasonal - Whistler Blackcomb

Date: 
Location: 

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

 

The Delivery Coordinator will play a central role in executing VRR’s rental delivery strategy to establish the business as the Global Leader in snow sports equipment rental.

 

The Rental Delivery Coordinator acts as a core role in our commitment to operational excellence and best in class service through superior logistical, process and administrative assistance in all aspects of our rental delivery business. Strong interpersonal skills will drive an unrivalled guest and value experience, while also supporting the efficient execution of daily operations.

 

 

ESSENTIAL JOB RESPONSIBILITIES:

 

  • Act as the initial resort-based point of contact for rental delivery guests, providing exceptional guest service at all times.
  • Coordinate the delivery and retrieval of rental equipment through well maintained and communicated daily team schedules.
  • Proactively manage resources to accommodate last-minute service requests effectively
  • Assist in all guest and partner service inquiries, maintaining a professional manner at all times, while aiming to achieve service excellence.
  • Pro-actively promote and sell delivery rentals while offering exceptional guest service to the needs of our guests. 
  • Manage and maintain the growth of CRM system
  • Demonstrate a commitment to integrity and process excellence as a high-profile ambassador of Vail Resorts.
  • Keep current on resort and Vail Resort product/service-related information to ensure timely responses to guest inquiries further enhancing the guest experience.
  • Assist in meeting departmental and company objectives.
  • Be responsible for accurate daily cash-outs. 
  • Present a professional appearance and adhere to the Vail Resorts grooming policy at all times when on duty. 
  • Perform other duties as assigned by the manager on duty.
  • Act as manager on duty when scheduled. 
  • We are a company that works together and throughout the season you may be required to assist other departments as needed 
  • Maintain a high standard of service and presentation at all times. 

 

JOB REQUIREMENTS: 

  • Excellent communication, organization and administration abilities 
  • Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint 
  • Previous telephone experience preferred. 
  • Team player, enthusiastic, positive attitude. 
  • Previous sales or guest service related experience. 
  • Keen to learn new skills, open-minded. 
  • Must possess excellent written and oral communication skills. 
  • Must be highly organized. 
  • Maintain a working knowledge of products and trends within the industry. 
  • Must be able to motivate staff members, and be a team player. 
  • Self-starter able to work with minimal supervision.
  • Ability to work a flexible schedule; weekends and holidays required.
  • Required to complete a satisfactory criminal record check.
     

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 235214