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Purchasing Customer Service Representative - Full-Time - Summer Seasonal

Date: May 27, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Start Date: July 2019

End Date: May 2020

Term: Seasonal, Full Time (30-40 hours per week), Hourly


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove



  • To continually strive to exceed our Guest’s expectations and to create memories for guests and staff as the best mountain experience again and again
  • Help to create a work place that encourages success, stimulates learning, and safeguards your well-being by sharing your thoughts and ideas
  • Strive to earn our customers’ business every day, engage our suppliers with integrity and respect, and treat all as you wish to be treated
  • Maintain a work ethic characterized as ‘ownership’ through doing ‘whatever it takes’ and through being self-motivated to find ways to say ‘yes’.
  • Participate in departmental meetings, work-related discussions and personal/team performance evaluation programs
  • Perform order entry and correct coding system tasks including order acceptance and entry, purchase order receiving, transfer/requisition handling, receiving product into Coupa (our in-house procurement system), plus related filing and archiving
  • Investigation into invoices, accruals and supplier payments when necessary
  • Ensure daily communication with all involved stakeholders, including but not limited to, outside suppliers, other business units, the F&B warehouse, and coworkers
  • Act as first point-of-contact for our internal and external customers for issues related to ordering, deliveries, inventory and transaction research, responding in a timely and helpful manner
  • Produce reports as needed
  • Have the ability to sit for extended periods of time and execute tasks which may involve repetition
  • We are a company that works together and throughout the season you may be required to assist other departments as needed.
  • Constantly strive for self-improvement, encourage co-workers to ‘be the best that they can be’ and support our team.
  • Remain up-to-date on information provided in the Food & Beverage Operations Policies and Procedures manual and the Whistler/Blackcomb Employee Handbook



  • Demonstrate our core values: Serves Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun
  • Previous customer service experience, email and phone communication an asset
  • A predilection for mathematics, numbers and accounting is desirable
  • Intermediate working knowledge of Microsoft Windows/Office/Excel and computer systems
  • Previous exposure to Coupa, OnBase and SharePoint is a bonus
  • Excellent attention to detail is essential
  • Strong written and verbal communication skills
  • Active listener and supportive team player
  • Multi-task and work well under the pressure of time constraints, demanding customers and frequent interruptions
  • Effective task prioritization and organizational skills
  • Must be neat and detail-oriented
  • Satisfactory criminal record check



We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 168623