Product Sales and Services Manager; Whistler Blackcomb

Date:  May 13, 2024

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type:  Year Round


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

To manage daily operations of Product Sales and Services locations and maintain a strong cohesive team to ensure an “experience of a lifetime” for all guests. The Product Sales and Services Manager works closely with the Senior Manager of Product Sales on long-term planning and execution of business objectives including Safety, Guest & Employee Experience, and Financials. This is achieved through focus on quality control, training and staff performance development, teamwork, communication, guest relations, administrative duties and self-development. Responsible for hiring of all Product Sales and Services staff from front line to assistant manager.


Job Specifications:

  • Outlet: Whistler Blackcomb 
  • Housing: May Be Available
  • Expected Pay Range: $57,200 - $70,000 + annual bonus
  • Shift & Schedule Availability: Full Time, Year Round


Job Responsibilities:


  • Create a fun and enjoyable work environment by elevating the employee experience.
  • · Foster a culture of service excellence in all PSS locations with the goal of providing an experience of a lifetime for our guests.
  • · Oversee ticket and pass sales teams and monitor quality of sales to ensure accuracy of information provided and that appropriate products are suggested and sold.
  • · Oversee Ski and Ride School and Bike School sales teams and monitor quality of sales to ensure accuracy of information provided and that appropriate products are suggested and sold.
  • · Work collaboratively with the resort leadership team to continuously streamline and improve the guest journey through the purchase process for various summer and winter activities.
  • · Understand PSS key performance indicators, report on performance, and help to build and execute on the seasonal strategy to meet and exceed targets.
  • · Work with guests and staff to resolve issues and provide service recovery for both PSS products as well as a wide range of other WB products and services.
  • · Develop staff training programs.
  • · Responsible for onboarding, training and coaching of PSS frontline, supervisor, and ASM teams.
  • · Foster a culture of professional development within PSS.
  • · Complete mid-season and end-of-season performance appraisals for direct reports.
  • · Manage payroll and scheduling of staff in locations to meet key metrics.
  • · Assist in preparing annual fiscal and capital budgets with Senior Manager.
  • · Build a culture of staff safety through training, coaching and monitoring.
  • · Perform other related duties as assigned.

Job Qualifications:

  • High school education or equivalent
  • Minimum of 4 years guest relations experience
  • Minimum of 2 years supervisory/management experience
  • Ability to read, write, speak, and comprehend English language proficiently
  • Able to lift and carry 30 lbs
  • Able to work in all weather conditions including winter snow and summer sunshine
  • Able to stand for long periods of time.
  • Strong Computer Skills: Coupa, MS Word, Excel, PeopleSoft, email, etc.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 501482
Reference Date: 05/13/2024
Job Code Function: Product Sales/Scanning