Product Sales and Service Assistance Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

Fostering a culture of exceptional service and an inclusive environment to create an Experience of a Lifetime for our team and our guests, this Product Sales and Service Assistance Manager position is an opportunity to develop our team and elevate guest experiences. This role is responsible for managing operations across our Whistler Blackcomb locations and facilitating sales of ticket and pass products, group and private lessons, and summer and winter activities year-round. 

Job Responsibilities:

• Manage daily operations of product sales including collaboration with other departments; provide front-line support as necessary  
• Coordinate selling and training of lesson products (Snow School and Bike School) with a focus on seasonal programs and offerings
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies 
• Monitor and document teammate performance alongside facilitating 1:1s and performance reviews. Additionally, to monitor and document behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary 

• Assist with hiring, support, training, and scheduling of product sales team members 
• Receive and assess guest questions, comments and complaints providing timely resolutions 
• Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets  
• Participate in leadership forums providing feedback and input on product sales operations, training, and continuous improvement opportunities 
• Develop and execute on sales incentives, training and in-season training.
• Collaboration with all key stakeholders with high attention to effective communication to all guest and employee offerings and ramp-up/ramp-down for locations.
• Assist in developing and executing on projects with attention to maintaining deadlines, and key performance indicators
• Deliver on a high-quality working environment with a focus on guest service improvement and operational excellence.
• Other duties as assigned 

Job Requirements:

• High School Diploma or GED Equivalent required; some college preferred  
• 3-5 years’ supervisory experience in a related field preferred 
• Strong computer skills including Microsoft applications  

• Must be able to communicate fluently in English 
• Ability to sit or stand for extended periods of time 
• Flexibility to work both inside and outside with exposure to the elements 
• Ability to work a flexible schedule including nights, holidays, and weekends

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509646
Reference Date: 07/09/2025
Job Code Function: Product Sales/Scanning