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Product Sales Assistant Manager

Date:  Sep 22, 2022

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Whistler Blackcomb’s mission is to create the best memories…again and again!


Top five reasons to work in Guest Services:

1. Team Environment - A chance to meet and work with interesting people from around the world and build lifelong friendships.

2.  Leadership - A dedicated support team that focuses on YOUR needs.

3.  Growth: The opportunity to expand your skills and knowledge through ongoing training and development.

4.  Variety – Every day offers new experiences.

5.  Networking: Work with employees from other departments and divisions, building relationships that last a lifetime!



Job Specifications:

  • Housing: Not available
  • Outlet: Whistler Blackcomb
  • Schedule & Shift Availability: Year-Round 11-Month / Full Time 


Job Summary:

To assist the PSS Manager and work with the PSS Supervisor to oversee the daily operations of the Call Center (including phone staff, Pass Administration, Private Lesson and Adaptive Teams) as well as Creekside Guest Relations. The Guest Services departments generously assist all guests by providing information to the mountain activities and amenities by promoting and selling mountain products, and by providing solutions to any challenges guests may face.


Job Responsibilities:

  • Assist with supervision of a large team of Agents and Coordinators including cross-departmental scheduling
  • Conduct seasonal and ad hoc hiring and training to keep the call center and guest services fully staffed
  • Conduct staff meetings, one on ones and seasonal reviews
  • Develop and provide ongoing training and coaching for staff including recognition and discipline congruent with company policies
  • Be knowledgeable and up to date on WB on-mountain products and operations, discount and promotional programs, company policies and procedures
  • Effectively communicate new and dynamically changing products, operations, procedures and policies to the PSS team, including the development and maintenance of division-wide intranet resources
  • Oversee ongoing training of staff
  • Follow up with guest service issues and escalations in a timely manner, providing service coaching to staff as needed.
  • Assist with developing quarterly and long-term strategic plans and meeting departmental objectives
  • Plan and execute staff events and FAMs
  • Assist with ongoing system and product testing
  • Develop and maintain strong relationships with Marketing, Sales, Finance and IT departments and working together to develop fulfilment procedures for new sales campaigns and products
  • Provide a safe work environment including conducting monthly safety inspections with an employee representative
  • Submit weekly reports to management
  • Special projects and other related duties as assigned
  • Be an active member of the Guest Service management and supervisory team, supporting peers &  continually working at building a cohesive team which works together effectively and efficiently; offering suggestions to continually improve overall operations and the work environment




  • Satisfactory criminal record check.
  • Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
  • Always show up on time, in uniform, and adhere to the grooming policy
  • Hold a BC driver’s license


  • Thorough knowledge of Whistler Blackcomb products and services
  • Excellent interpersonal and interdepartmental communication skills both written and verbal
  • Team-player, calm, organized, attention to detail, and strong time management skills
  • Proven strength in problem solving and an ability to make decisions
  • Experience hiring, training and onboarding staff an asset
  • Previous guest service, ticketing and leadership experience an asset
  • Good knowledge of POS systems, Word, Excel and Outlook is an asset
  • Cash handling, accounting and audit experience an asset


The budgeted range starts at $40,000 - $55,000 CAD.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 466536