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Pass Administration Specialist

Date: Aug 14, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Top five reasons to work in Guest Services:

1. Team Environment - A chance to meet and work with interesting people from around the world and build lifelong friendships.

2.  Leadership - A dedicated support team that focuses on YOUR needs.

3.  Growth - Utilize your skills while building new ones.  Gain confidence and valuable experience.

4.  Variety – Every day offers new experiences.

5.  Social - Meet new people from a variety of different departments.


Position Status: Full Time (30-40 hours/week) Year Round

Position Summary:  Assist in the administration and supervision of the Pass and Card programs.  The Pass Administration department oversees Passes – including Spirit Passes, Comp, Transferable and Student Passes (amongst others). We act as an internal support for RPOS users, identifying and troubleshooting issues. A significant part of your role you will be receiving calls from our external and internal guests.  This position will provide additional support to Call Center Assistant Manager with weekly reporting, staff training and overseeing daily departmental operations.


What you’ll be doing:

  • To continually strive to exceed our Guests’ expectations
  • Staff Training – sales system and product knowledge
  • To provide helpdesk support to all POS users: HR, Guest Services, Audit, as well as Directors and Managers across the company.
  • Conflict Resolution and Service Recovery when necessary
  • Coordinate filing of confidential and sensitive information
  • Assist with management of all Pass and Card Programs
  • Weekly reporting to Call Center Assistant Manager.
  • System reporting and trouble shooting
  • To communicate all information and procedural changes to Guest Service departments by email, phone and using our Intranet
  • Updating training manuals and training of new Pass Admin staff.
  • To assist in meeting the departmental objectives
  • Support division by performing other duties such as Guest Service host, Reservations Centre host, Ticket Host, or Validation host





  • Always show up on time, in uniform, and adhere to the grooming policy
  • Proof of clear criminal record check.
  • Must be available to work 5 x 8 hour shifts.
  • Must be available to work year round.





  • Strong working knowledge of Microsoft Excel and Word and Outlook.
  • Previous experience with Problem Solving and/or Customer Collections an asset.
  • Excellent verbal and written communication and organizational skills.
  • Previous work in busy office environment essential.
  • Team-oriented and adaptable to change.
  • Minimum 40 words per minute typing.
  • Previous experience in Guest Services/Ski School Sales/Reservations Centre an asset.
  • RPOS experience an asset



Reports to: Call Center Assistant Manager, in her/his absence the Call Center Manager



We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171515