Lead Front Office - Winter Seasonal

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Volunteer Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

As part of the Front Office team, the Owner Guest Experience Coordinator provides the highest level of Owner and Guest experience at every touch-point through the use of excellent written and verbal communication, organizational and interpersonal skills, and team supervision ensuring that our owners and guests receive an extraordinary vacation experience.

Responsibilities:

• Embraces Lodging Ovation’s Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Owners and Guests.

• Responds to inquiries and reservations requests for Owners in an efficient, professional and accurate manner
• Establishes effective and efficient procedures for managing the relationships with Owners.
• Maintains regular communication with General Manager, Front Office Manager, and OS Coordinator
• Coordinate monthly, quarterly and yearly correspondence to Owners
• Reports on calls from the Owners and any Owner issues
• Take minutes at council meetings.
• Attend all council, HOA, special and annual general meetings

Qualifications & Experience:

• Strong communication skills, both verbal and written
• Fluent in English

• Energetic and positive attitude
• Computer proficiency (Outlook, Excel, Word)
• Detail oriented, well organized
• Ability to work lead staff and also be a strong independent worker in a deadline oriented environment.
• Front desk and concierge experience necessary
• Having experience in dealing with FTL owners is preferred

For internal applicants: Please notify your Team Leader of your interest by the application. In order to be considered you must be a Team Member in good standing and have successfully completed your probation period.

Reach Your Peak at Vail Resorts with a Volunteer Opportunity!. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join us, and re-imagine a mountain resort experience with us.  

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 348848