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Guest Communications Coordinator - Summer Seasonal

Date: Jun 7, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Job Summary:

As a key member of the Guest Communications Department in the Product Sales & Services Division, no two days will be the same as you ensure communications excellence. As the Seasonal Communications Coordinator, you will thrive in an exciting and fast-paced environment as you work for our guests and employees, striving to create the best mountain experience again and again.

 

Duties:

•             To continually strive to exceed guest expectations and to provide them with the best mountain recreation experience.

•             Drive visits by giving on-time, accurate weather and snow information to guests and staff through identified communication channels.

•             Develop and compile Whistler Blackcomb’s daily snow and weather communications (snowphone, TOM, website snow report, and on-line website updates) including: messaging, composition, recording, and results tracking.

•             Develop operational updates for internal staff on an as needed basis.

•             Continually track and review guest level of satisfaction of weather/snow communication, striving for continual improvement.

•             Social media monitoring and engagement on all channels as needed.

•             Manage the general Guest Communications inbox and respond to guest inquiries.

•             Head out on the slopes at least once a week to know conditions first hand!

 

Qualifications:

•             Strong written and verbal communication skills.

•             Must enjoying skiing or riding and understand the importance of accurate snow/weather/operations information for guests.

•             Pleasant, clearly audible telephone voice; experience or education in broadcasting/voice-recording an asset.

•             Must be available to work flexible hours, including very early mornings.

•             Knowledge of social media channels and ability to speak to Whistler Blackcomb’s audience in that medium.

•             Some experience in communications preferred, along with a genuine interest in developing within this field.

•             Must be able to problem solve.

•             Strong computer skills in Microsoft Office and Internet.

•             Ability to work independently, under pressure, meeting strict deadlines.

•             Confident, outgoing nature with a proven ability to quickly develop rapport with contacts.

•             Experience within the mountain resort industry is a definite asset.

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (www.vailresortscareers.com/whistlerblackcomb).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169027