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Product Sales and Services Supervisor - Full-Time - Winter Seasonal

Date: Feb 7, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Available immediately through to Aprill 22nd 2019

 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Position Status: Full Time (30-40 hours/week) Seasonal,

Seasonal positions can be differentiated from year round jobs as the have predefined start and end dates. These dates may vary due to seasonal business fluctuations.

 

Job Summary:

To supervise the daily operations of Guest Service’s (to include Guest Relations, Ticket Sales & Validation). The Guest Service Departments generously assist all guests by providing information on the mountain/resort activities and amenities by promoting and selling mountain products, and by providing solutions to any challenges guests may face.

 

What you’ll be doing:

To continually strive to exceed our Guests’ expectations, and to help create the best possible mountain experience again and again for all our Guests and Staff

  • To be an active member of the Guest Service supervisory team, supporting peers &  continually working at building a cohesive team which works together effectively and efficiently; offering suggestions to continually improve overall operations and the work environment
  • To treat Guests and Staff with the level of service and respect expected at a Number One Mountain Resort destination
  • To be knowledgeable and up-to-date on all season’s pass products, ticket products, Departmental and company policies and procedures, discount and promotional programs, as well as Ski School programs, Bike Park and summer programs, Race Department programs and special events.
  • To actively participate in the ongoing development and implementation of a sales and service culture which continually strives to promote and sell mountain products
  • To supervise the offices and ensure that all responsibilities and procedures are adhered to and performed accurately
  • To provide leadership, direction, coaching & performance feedback to Guest Relations, Tickets and Validation Senior Hosts and Staff
  • To coordinate the hiring, training and professional development of Guest Relations, Tickets and Validation Hosts and Senior Hosts; to provide support for, and focus on, succession development of Senior Hosts and staff
  • To ensure that all service expectations, standards, and qualities are being maintained throughout the Guest Relations, Ticket Sales and Validation areas; to ensure that all information and procedural changes are communicated in a timely manner
  • To follow-up with Guest service issues and service power solutions in a timely manner, providing service coaching as needed
  • To identify and assist in the development and implementation of procedures and systems which will maximize productivity in Guest Relations, Tickets and Validation areas
  • To provide direct frontline support, ensuring that front-line procedures are consistent across all Guest Relations and Tickets and Validation areas
  • To actively seek opportunities to recognize Senior Hosts, Hosts and other Employees
  • To ensure that scheduling, payroll, cash outs, Employee reviews and progressive discipline are managed appropriately
  • To monitor and be accountable for your assigned business units’ budget by properly tracking all labour and expenses, recording and explaining all issues of overtime or extra labour incurred above budget; keeping copies of all expense invoices and submitting expenses on time
  • To assist with over/short follow-up and monthly/weekly financial general ledger reconciliation
  • To assist in developing and meeting the departmental objectives
  • To assist in developing annual and long-term strategic plans in each area
  • To organize regular departmental meetings
  • To provide a focal point for scheduling liaison to maximize usage of Staff across the Guest Service Division; ensuring that schedules are organized to maximize service for our Guests
  • To perform other duties as required
  • Always show up on time, in uniform, and adhere to the grooming policy!

 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (www.vailresortscareers.com/whistlerblackcomb).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 165060