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Employee Experience Senior Coordinator

Date:  Mar 30, 2023

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type:  Year Round

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Summary:

As a leader of the Whistler Blackcomb Employee Experience team, you will assist in delivering and improving employee services to ensure that our employees are provided with the basic services they require to build a great experience.  Your organizational skills and outgoing approach will serve you well as you meet the needs of our employees.


Job Specifications: 

  • Starting Wage: $20 - $22 / hour
  • Shift & Schedule Availability: Full Time 


Job Responsibilities:

  • Overseeing and executing the Onboarding of all new and returning Whistler Blackcomb employees and updating their personal documentation and passes into the hiring system.
  • Training Employee Service representative employees (beginning, and throughout employment).
  • Opening and closing procedures – maintaining security measures at all times. Making sure the team are also following the correct procedures, and following up if required.
  • Coordinate all aspects of employee uniforms: distribution, collection, cleaning & repairs reporting, documentation of issued/ returned/ repaired or outstanding items, receive and inventory uniform deliveries accurately and restock as required.
  • Maintain proper cataloguing of inventory as uniforms are damaged and destroyed. Year-end account of ALL uniforms; maintain and update the uniform system to reflect uniform changes departmentally.
  • Note any building work orders for repairs & maintenance and follow up with the appropriate department or pass on to the supervisor to look into immediately.
  • Seasonal ramp-up and ramp-down: issuance of uniform, name tags, etc. ensuring a smooth on-boarding process.
  • Training: aid with the hiring process, train, monitor and coach staff. This will continue throughout the season, making sure staff are adhering to polices and processes.
  • Maintain and update the training manual and SOP’s, with the assistance of the team.
  • Supervise and provide leadership to the department whilst with and in the absence of the Supervisor.
  • Familiarize yourself with the variety of computer software that is utilized by Vail Resorts – RPOS, People Soft.
  • Answer employee inquiries, questions and complaints in person, by phone and email and provide exceptional service and follow-up
  • Other duties as assigned


Job Requirements:

  • Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Be Inclusive & Have fun.
  • Passion for our business, working with and assisting people.
  • Excellent interpersonal skills, highly organized with strong ability to meet deadlines.
  • Extraordinary attention to detail.
  • 2 years previous experience in a fast paced, face to face, customer service environment.
  • Writing efficiency and computer experience with Microsoft Office (word, outlook and excel).
  • Knowledge of Whistler Blackcomb and the Whistler community preferred.
  • Strong administrative skills – knowledge of HR systems and Guest Connect is an asset.
  • Proof of clear criminal record check.



Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 492840