Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Specifications:
- Housing: May Be Available
- Outlet: Whistler Blackcomb
- The budgeted range starts at $56,160. Actual pay will be adjusted based on experience.
- Shift & Schedule Availability: Full Time / Summer Seasonal
- Skill Level: Advanced
Job Responsibilities:
- To continually strive to exceed our Guests’ expectations and to create an experience of a lifetime for all
- To ensure all staff adopt a “Safety First” approach, consistently delivering a safe environment for our guests and provide them with the finest mountain biking experience in the industry.
- To effectively and efficiently supervise all programs and operations and provide immediate response to product and service shortfalls
- Assess daily Revenue/Labour ratio projections and variances
- To ensure the program and the whole school is staffed as efficiently as possible
- To effectively lead, facilitate and mentor all staff and facilitate appropriate job challenge and job satisfaction
- To communicate with guests/parents before and during programs to ensure guests are well informed and are placed in the correct groups.
- Supervising other areas of bike school as needed
- To ensure all necessary staff are hired and trained to deliver a product to meet and exceed Guest expectations
- To develop, implement, schedule and lead training sessions and provide personal and professional development for staff
- Initiate corrective and disciplinary action with staff as necessary
- To follow up on all W.C.B. claims
- To ensure policies and procedures are developed and standards maintained to deliver the highest quality product possible in the safest environment possible
- Attend and participate at required at meetings
- To ensure that all guest concerns and complaints are handled with satisfactory results and that appropriate follow-up is done
Job Qualifications:
Required:
- Exceptional organizational skills and ability to work under pressure
- Previous leadership experience with proven leadership and communication skills
- Highly motivated, energetic and enthusiastic
- Previous experience in staff training and development
- Problem solver and self motivated
- Extensive resort supervisory skill in a comparable program – minimum of 2 years supervisor experience
- Minimum of 5 years bike coaching
- Level 2 PMBI certification
- Good physical condition and able to ride most trails in the Bike Park and in the valley
- Extensive local trail and bike park trail knowledge
- Required to complete a satisfactory criminal record check.
Preferred:
- Level 3 PMBI certification
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 507595
Reference Date: 03/07/2025
Job Code Function: [[customString7]]
