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Advanced Associate : Warranty - Returns - Whistler Blackcomb

Date: Aug 2, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Work towards providing Whistler Blackcomb’s stores with prompt service on all levels to achieve unparalleled customer service. Dealing with product and accompanying paperwork with meticulous attention to detail and procedure. You will be responsible for the receiving, transferring and tracking of all retail/rental products. Works with other members of Whistler/Blackcomb’s team both retail/rental and other to maintain and improve all policies and procedures.



  • Take part in warehouse cleanliness, organization, and recycling
  • Operate the back office inventory control system (training provided)
  • Follow receiving procedures completely and accurately. Accuracy is a non negotiable expectation.
  • Keep records in neat and legible manner
  • Moving and storing of product in its assigned storage location
  • Delivering and logging of all products to and from stores and suppliers
  • Setting up and changing over of stores i.e. summer to winter products
  • Take an active role in small inventory counts and year end inventory counts.
  • Take an active role in loss prevention, both internal and external
  • Fill in stock orders for both Whistler Blackcomb and wholesale store orders with 100% accuracy
  • Take phone calls in a friendly and helpful manner
  • Make store service an extension of customer service
  • Ensure any safety concerns are communicated to the supervisor
  • Willing to share others responsibilities as required such as logging, data entry, delivery etc.
  • Take an active role in warranty customer service as required



  • Demonstrate our core values: Safety First, Striving to be the Best, and Showing that We Care
  • High attention to detail
  • Highly motivated, able to work well with little or no supervision
  • Must be a strong team player
  • Strong communication skills and high level of professionalism
  • Strong organizational skills
  • A strong willingness to learn and take initiative
  • Must perform tasks on schedule and be accountable for deadlines; remain focused on task 
  • Must be capable of regularly lifting 30 lbs on a daily basis
  • Retail operations experience an asset
  • BC Drivers License and Drivers Abstract are an asset.



We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171017