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Administration Reception - Winter Seasonal

Date:  Jul 14, 2021

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Position Summary: Administration Reception - Responsible for the operating procedures in the reception area and common areas. 


What you’ll be doing:

  1. To continually strive to exceed our Guests’ expectations and to create memories for guests and staff as the best mountain experience again and again
  2. To ensure that each guest, client or staff member has a positive first impression of Whistler & Blackcomb Mountains.
  3. Respond to emails/calls in a prompt and friendly manner.
  4. Greet each guest, client or staff member in a prompt and friendly manner, determine the nature of their visit and respond to their needs in every way possible.
  5. Provide information to the public in regards to the operations of the mountains.
  6. Process and distribute incoming/outgoing mail, faxes and courier deliveries. Secure and track all packages delivered to reception.
  7. Accept and secure all cheques received and enter into Arch spreadsheet
  8. Responsible for Parking Pass, recording use, and checking for Passes in Admin Parking Areas. 
  9. Order and maintain office supplies.
  10. Provide support to other departments as required, as approved by Supervisor.  Support division by performing other duties such as Guest Service host, Reservations Centre host, Ticket Host, or Validation host
  11. Maintain cleanliness of Reception Desk, Kitchen and other Common Work areas.
  12. Perform other related duties as required.
  • Always show up on time, in uniform, and adhere to the grooming policy
  • Proof of clear criminal record check.
  • Must be available to work 5 x 8 hour shifts.
  1. Ability to operate a multi-line telephone
  2. Ability to work independently & as part of a team
  3. Excellent customer service skills and attention to details
  4. Excellent communication skills (written and verbal)
  5. Must be organized and be able to manage a variety of projects
  6. Must work well in a fast-paced, challenging environment with minimal supervision and be self-motivated.
  7. Must have excellent interpersonal skills, be mature and well-groomed
  8. Proven ability to maintain a high level of confidentiality
  9. A minimum of 1-2 years of office administration experience
  10. Strong working knowledge of Microsoft Excel, Word, and Outlook
    Reports to: Guest Communication Supervisor


Benefits include:
  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 327796