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Remote Travel Consultant, Resort Reservations, Work from Home - Whistler Blackcomb

Date:  Jun 23, 2022

Vancouver, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Start Your Career Opportunity of a Lifetime at Vail Resorts: As an At Home Travel Consultant, you will book customized vacation experiences, including lodging and activities, for the guests of Vail Resorts’ renowned mountain resorts, Whistler Blackcomb; via inbound calls from the comfort of your home.


Get Non-Traditional Perks, Benefits and Flexibility:  

  • This is a year-round position with an hourly base pay of $17.20 per hour, PLUS potential bonus and incentives.
    • Base pay will increase to $20 per hour in October, 2022.
  • Full-Time & Part-Time opportunities available!
  • Receive great BENEFITS, such as
    • Complimentary season ski pass for you and dependent family members.
    • Discounts on lodging, retail, food and beverage and transportation at select resorts.
    • Health & Dental for all full time staff after 3 months (or based on min hours worked).
  • Work from the comfort of your own home. No commute and more flexibility.
  • Inbound calls only – no cold calling.


Develop Your Career Path: To assure At Home Travel Consultants are well versed and knowledgeable of Whistler Blackcomb’s different products and experiences, team members will have the opportunity to participate in job-specific training that includes virtual and onsite property and activity tours.


Job Qualifications

  • Tourism diploma or related education.
  • Minimum 6 months of sales and service experience.
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English. - strongly recommended
  • Must live within 3 hours of Vancouver; there will be 6 days in-office required during initial training, as well as additional recommended on-site days throughout the year for continued development and engagement events.
  • Ability to work under pressure and maintain excellent accuracy and attention to detail.
  • Ability of efficiently navigate multiple computer systems while speaking with customers.
  • High proficiency for technology and software programs.


Preferred Skills

  • Ability to speak additional languages (such as French, Spanish, Mandarin, Cantonese).
  • Passion for and understanding of ski, resort and tourism industry; and/or knowledge and familiarity of Whistler Blackcomb.
  • Team orientated with the capacity to be self-directed and driven.
  • Willingness and enthusiasm to learn and maintain knowledge of products


Technical Job Requirements:

Vail Resorts provides specific equipment required to perform this role; including computer & monitors, keyboard & mouse, webcam, and Ethernet cable.

Final Candidates are required to provide the following services *prior to start date*:

  • Dedicated phone line (Internet/Digital calling (VoIP) plans are not permitted)
  • High-speed wired internet connection (wireless & satellite internet are not permitted)


Workplace Expectations:

  • The Call Center is open 365 days a year including weekends & holidays. 
    • Hours of Operation vary depending on time of year; longest range 7:00am - 8:00pm.
    • Day/evening, weekday/end and holiday shifts.
    • Vacation time limited during peak season: November-February.
    • Typically leave or extended vacation: May – September.
  • Full Time Staff (30-37.5 hours/week). We do try to maintain consistency with full time shifts, however there will be variable schedules around holidays and busy periods.
  • Part time Staff must provide a minimum availability of 27 hrs a week of possible shift times.
  • Regional office is located in Burnaby BC., 2 blocks from the Brentwood Town Center Sky Train stop


Opportunities include:

  • Full-time & Part-time
  • Eight-hour shifts
  • Start in August!

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 445767