Share this Job

Lead Heli Ski - Rental Tech - Lead Hand

Date:  Nov 18, 2022

Squamish, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Top reasons to work for Whistler Heli-Ski:

  1. Have fun: Be a part of a small team in an often fast paced, high energy work environment. We sell the best product in Whistler!
  2. Flexibility: We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks
  3. Benefits: Full time status makes you eligible for a free season pass and have the opportunity for heli-skiing
  4. Growth: The opportunity to continuously expand your skills and knowledge through ongoing training and development.
  5. Networking: Work with employees from other departments and international clientele building relationships that will last a lifetime!


Position Status: Full Time (32-40 hours/week) Seasonal, Hourly

Seasonal positions can be differentiated from year round jobs as they have predefined start and end dates. These dates may vary due to seasonal business fluctuations.


Position Summary: Heli-Skiing Rental Technician & Ground Support staff are responsible for overseeing operations of the Rental Hut, Heliport building, bathrooms and support of ground operations. Note: BC DL Class 4 is a required qualification to perform the pre-trip inspection of vehicles. The ideal candidate is outgoing, fun, and customer driven.


What you’ll be doing:

  • To continually strive to exceed our Guest’s expectations, ensuring the highest quality service
  • Be the main leader for running Whistler Heli-Skiing rental hut and ground operations
  • Training of new seasonal staff on rental fleet and ground operations
  • Keep processes and procedures up to date and proactively communicating with reporting manager and staff
  • Maintaining a positive attitude: leading by example, supporting our core values and a positive work ethic
  • Opening and closing of seasonal operations
  • Greet every guest that enters the Powder Hut
  • Ensure that the guests accurately complete rental forms
  • Be familiar with heli-skiing rental products, recommend ski or snowboard type to guest and ensure accurate setting of ski/board bindings
  • Check all returned equipment for damage and maintain all equipment in good condition
  • Working with rental manager to test equipment of injured skiers
  • Maintain cleanliness of Powder Hut and proper storage of all equipment
  • Perform daily ground duties including bathroom trailer & heliport building maintenance
  • Open Powder Hut by completing pre-trip inspections of all vehicles, placing rented equipment in ski racks and setting up any morning rentals
  • Insure as many WHS vehicles are in service as possible at all times
  • Report any out of service vehicles immediately to WB Fleet Maintenance
  • Communicate and follow up with WB Fleet Maintenance for vehicle repair
  • Pick up repaired vehicles
  • Shuttle vehicles as required
  • Pick up guests at various staging areas when needed, including transportation of injured guests to clinic and follow WHS injured guest policy
  • Monitor and respond to radio calls
  • Maintain snow and ice removal at Powder Hut, ensuring safety of guests & staff
  • Always make sure the safe environment of the property, locking & arming buildings
  • Assist administration to the Manager of Grounds Support
  • Participate in maintaining our rental facility including some paint work and small carpentry work
  • Stay on top of weather change, plan ahead and be flexible




  • Satisfactory criminal record check.
  • Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
  • Class 4 BC Driver’s license is MUST
  • Proof of clear NSC driving abstract
  • A team player with a positive, can-do attitude
  • A professional and responsible approach to problem solving, taking responsibility of discovered issues
  • Always show up on time, in uniform, and adhere to the grooming policy



  • Strong customer service skills
  • A passionate skier/snowboarder
  • Previous Rental Tech experience an asset
  • Supervisor experience and asset
  • Handyman for carpentry and painting work an asset
  • Previous ski industry experience is an asset
  • Second language an asset, specifically French, German, Spanish, Japanese


The budgeted range starts at $21.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 490985