Vail Communications Center Admin

Date:  Nov 9, 2023

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits


  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:


  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The Dispatch Center functions as the Vail Mountain communications hub linking many of the operations departments. Dispatch Center personnel are responsible for providing exemplary customer service to both internal and external customers through their daily activities.  A critical responsibility of dispatch personnel is to act as an alarm monitoring agency for Vail Resorts owned and operated facilities. The Dispatch Center is operated on a 24 hour per day, 7 day per week, 365 day per year basis.


Job Specifications:

  • Expected Pay Range: $20.00 - $25.51 / hour
  • Shift & Schedule Availability:  Full Time
  • Skill Level: Entry


Job Responsibilities:

  • Monitor alarm systems and notify appropriate local agencies to ensure adequate response to emergency situations.
  • Respond promptly and professionally to guest and employee concerns and requests, realizing that these will not always fall within the scope of departmental responsibilities. Make every effort to provide exemplary customer service to internal and external guests.
  • Coordinates and distributes daily snow and weather reports and follow Vail Mountain Ski Patrol criteria for avalanche control call out during the ski season.
  • Support staff and infrastructure for resort/mountain operations.
  • Dispatches relevant information for all Vail Mountain personnel via radio or email in a timely fashion.
  • Operates and monitors remote access control programs & video surveillance systems for facilities.
  • Identify Dispatch Center specific concerns and communicate them along with possible solutions to leadership team.
  • Monitor the Vail Mountain radio loaner pool.  Track all Vail Mt. incoming and outgoing radios in need of repair.
  • Coordinates with the Mt Information Center to track lost and found items.
  • Track Security Patroller's location & activity througout shift, and maintain various logs.
  • Maintain, monitor, and manage account information in Alarm Center and Data Source life safety software.
  • Assist in parking enforcement through boot tracking, payment and patroller communication.
  • Manage mountain access procedures for contractors and vendors
  • Be familiar with first-aid supplies to be able to coordinate deliveries to outside departments
  • Assist other Mountain dispatch staff in communicating lift activity via email & social media platforms.
  • Other duties as assigned


Physical Requirements:

  • Sitting for long periods of time.
  • Exposure to inclement weather conditions.
  • High School education or equivalent, plus previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Must be able to see, hear and speak.


Supervision Received: General supervision is received from the Dispatch Lead/Compliance Coordinator.


Job Requirements:

  • Three to five years of relevant organizational and administrative experience, or a combinations of education and experience from which comparable knowledge and skills are acquired. 
  • Basic typing and clerical skills.
  • Strong verbal and written communication skills.
  • Ability to learn a wide variety of information about department operations quickly.
  • Ability to make decisions quickly and calmly in emergency situations.


Recommended Skills:

  • Broad base of general clerical and office knowledge and skills.
  • Experience in organizing and maintaining moderately complex filing and records systems.
  • Ability to deal effectively with a wide variety of company personnel, guests, clients and various outside firms and organizations.
  • Able to multi-task in an effective manner.
  • Knowledge of Vail Mountains lifts and trails.


The expected pay range is $20.00 - $25.51. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  488587
Reference Date: 10/28/2022 
Job Code Function: Dispatch 

Nearest Major Market: Denver