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Ticket and Pass Sales Agent -Full & Part Time - Summer Seasonal

Date:  Jun 9, 2021

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Summer Seasonal 2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Additional responsibilities will include, but are not limited to:

  • Communicate professionally with internal and external guests both in-person and over the phone.
  • Daily use of point-of-sale computer, data base access and informational systems.
  • Supply administrative and phone support for your office location.
  • Produce and redeem wholesale, travel agent and advance purchased lift tickets and activity passes.
  • Resolve guest product/ticket issues and perform refunds under guidance of management.
  • Responsible for maintaining well-stocked and clean sales area and lobby. 
  • Reconcile cash and receipts at end of shift.
  • Maintain professional appearance and attendance record that reflects the Vail Resorts Standards.
  • Scan all lift access and activity products.
  • Sales of season passes, inventoried products, non-inventoried products, and sales of our private lesson biking, hiking and other tours.
  • Utilize all modules of our point of sale system including: advanced sales, private lessons, and access products.
  • Sale and redemption of Canopy tours, Mountain Tours, and Zip Line Tours.
  • Greet all guests and answer all guests’ questions.
  • Answering phones in our Mountain Call Center as needed
  • Support team efforts in capturing/tracking line wait data in location and utilize to improve location's GX scores.
  • Are you interested in internship credits with this role?  Internship opportunities are available.


Minimum Qualifications:

  • High school graduate or equivalent - required.
  • Fluent in all aspects of English - required.
  • Strong computer skills - required.
  • Previous point-of-sale computer experience - preferred.
  • Prefer good organizational skills and strong background in cash handling - preferred.
  • Previous customer service experience - preferred.
  • Accounting background, phone reservations experience and conversational Spanish - preferred.
  • Ability to commit to entire season, including weekends and holidays - required.



The budgeted range starts at 12.32-13.55.  Actual pay will be adjusted based on experience.

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Requisition ID 306228

Nearest Major Market: Denver

Job Segment: Intern, Entry Level