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Concierge Team Lead

Date:  Sep 22, 2022

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 




Job Summary

Oversee the Concierge operation to ensure profitability, control costs and quality standards to total guest satisfaction.  A priority will be placed upon the guest experience from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests, and coordination of guests' parcels, mail and special deliveries.  


Job Specifications:

  • Outlet: Lodge At Vail
  • Starting Wage:  $20 / hour
  • Shift & Schedule Availability: Full Time


Job Responsiblities

  • Responsible for creating and implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations.
  • Responsible for effectively managing commission from all vendors.
  • Establish procedures to respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs.
  • Conduct learning breaks and provide on-going coaching for the Concierge team members.
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Ensuring employees are performing their daily tasks according to the Resort Standards. 
  • Conduct interviews, and perform reference checks of potential new hires within the Guest Services department.
  • Assist the accounting department in resolving various billing issues on guest folios. Accurately audit EME charges in regards to guest folios.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
  • Helps Manager with any special requests, amenities, floral, and grocery orders, rooms escort and property tours as needed.  Assists management team with administrative tasks as requested


Job Requirements

  • Education - College Degree in hospitality or business related field
  • Work Experience - Minimum of two years high end guest service experience in a property of similar size and quality. 
  • Supervisory Experience - Minimum 1 year supervisory experience, management experience preferred.
  • Computer Skills - Word, Excel, Outlook
  • Language Skills - Ability to read and comprehend complex correspondence. Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization.
  • Preferred Skills - Bilingual (Spanish)



The budgeted range starts at $20 - $22.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 456292

Nearest Major Market: Denver