Store Manager - Patagonia

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Store Manager is responsible for managing daily operations of their store. Serve as a brand ambassador for Patagonia, as well as Vail Resorts - role model and administer company policies, guidelines, core values, and competencies at all times. Join our incredible and dynamic Retail Team and enjoy perks such as a Free Epic Pass for yourself & your dependents, 40% retail discounts, hotel and restaurant discounts, free leadership and career development classes, Medical, Dental, Vision, 401-k, PTO, and so much more!

As the Store Manager, you recruit, coordinate, motivate and lead a team in one of Patagonia’s retail stores. You maintain your store as a hub for environmental activism, sport and positive vibes. You act as an ambassador for Patagonia in your business community. You positively network across stores and channels while thinking of ways to support the broader success of retail. You ensure that our customer-service experience is best-in-class: consistent, authentic, engaging and aligned with Patagonia’s core values. You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community. As the Store Manager, you are ultimately responsible for all aspects of the store. You act as an entrepreneur for your store and use Patagonia’s mission and core values as your compass. You consider the long-term business trajectory of your store and leverage your team to meet the short-term needs of that vision. You are an accessible, transparent, and supportive leader. You recruit and hire people who are passionate about the planet. You hire with a focus on diversity and include staff who represent the community where your store is located.

Job Specifications:

• Outlet: Patagonia Vail Village Store
• Expected Pay Range: $55,000.00 - $69,900.00 + annual bonus 
• Shift & Schedule Availability: Full Time / Year Round
• Skill Level: Advanced

Job Responsibilities:

YOU ARE AN ENVIRONMENTAL ACTIVIST

• You inspire and facilitate staff conversation, innovation, and education about environmental issues.
• By hosting events, using social media and marketing tools, and elevating campaigns, you connect your community to important environmental and social issues.
• You engage, elevate and partner with grassroots nonprofit organizations through retail grants and other partnerships, including events, product donations and activism activities.
• You operate an environmentally responsible business by recycling, conserving energy and using alternative modes of transportation.

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION

• You instill in your employees the importance of customer service and that the retail experience is where the brand comes to life.
• You train and empower staff to make decisions aligned with Patagonia’s values and act generously in all customer matters.
• You foster a seamless customer experience by making every effort to find merchandise across Patagonia’s sales channels.

YOU ARE STRATEGIC AND BUSINESS-MINDED

• You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.

YOU DEVELOP LEADERSHIP

• You inspire and empower employees so that each person contributes to the productivity and trajectory of the store.
• You reward staff with responsibility and create a team environment in which folks feel supported.
• Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment.

YOU CREATE A SAFE STORE ENVIRONMENT

• You maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment.
• Other duties as assigned

Job Qualifications:

• Proven service experience and thriving when managing a team-based atmosphere
• Passionate about communities, the environment, and caring for others
• Experience successfully leading in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively
• History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do
• Experience managing a team of people and a passion for growing and developing employees.
• Demonstrates highly developed emotional intelligence.
• Ability to make sound judgment calls and manage all operations in the absence of the General Manager.
• Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
• Interest and aptitude for strategic business planning that responds to a specific community.
• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

The expected pay range is $55,000.00 - $69,900.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501121
Reference Date: 04/02/2024 
Job Code Function: