Spa Concierge

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience. Other duties as assigned

Job Specifications: 

• Outlet: The Lodge at Vail
• Expected Pay Rate: $20.00 - $21.36 / hour
• Shift & Schedule Availability: Full Time, Year Round (11 months)
• Skill Level: Entry

Job Requirements:

• Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
• Maintains professional relationships with spa clientele.
• Schedule all spa and fitness services.
• Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
• Greet guests, answer incoming telephone calls, and book appointments.
• Keep work areas clean and organized according to standards.
• Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events and activities.
• Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
• Understand and use universal precautions and sanitary procedures.
• Maintain storage areas to ensure cleanliness, freshness, and organization.
• Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
• Assist with guest follow up concerning retail requests.
• Attend departmental meetings as scheduled by spa management and/or resort management.
• Be familiar with all resort services/ features and local attractions to respond to guest inquiries.
• Complies with all Resort policies, procedures and standards of operation.

The expected pay range is $20.00 - $21.36. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  500879
Reference Date: 03/11/2024 
Job Code Function: Fitness/Spa