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Ski and Snowboard School Manager of Training and Quality

Date: Jul 10, 2019

Location: Vail, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Position Status: Full Time Year Round (10 month)

Start Date: ASAP
Location: Vail

 

Role Overview:

Responsible for the creation, administration and quality of the training program for all Vail Ski & Snowboard School management and instructor staff. Responsible to design, publish, and manage the training curriculum, vailsnowpros.com website, training materials and tools, and calendars. Responsible for quality of instruction and processes within the school. Works with other VRI peer(s) to manage, facilitate and assure the quality of the centralized training between the Schools. Leads and models delivery of training on-snow and indoors. Teaches the public and helps in operations. Reports directly to the Director of the Vail Ski & Snowboard School however has a dotted line of responsibility to the General Managers of Adult and Children’s programs.

 

Job Responsibilities:

  • Coordinate and administer staff training/education in all disciplines and age groups to assure the most positive internal and external guest experience. Showcase innovative techniques, service levels and methodology, and incorporate risk awareness and safety at all levels of training.
  • Continuously evaluate effectiveness of training content and methods from a guest and employee perspective to ensure exceptional guest experience and relevance.
  • Work with Health & Safety to develop and implement safety measures to improve overall safety of instructors and guests.
  • Work with the Ski & Snowboard School Director and General Managers to guide and facilitate the direction, culture and quality of the Ski & Snowboard School.
  • Design, orchestrate, and facilitate Trainer's Training. 
  • Maintain contacts with external presenter/trainers and develop/search for new presenters to deliver trainings. Book dates, negotiate fees, arrange venues, handle logistics, A/V, etc.
  • Design and facilitate fall and on-going Management Team training.
  • Lead the Location Training Product Managers/Supervisors and Instructor Trainers. Help foster positive culture and morale across the school.
  • Ensure teamwork, efficiency and consistency of systems across the different locations working with the Location Managers and Location Training Product Managers/Supervisors.
  • Help to support and lead daily operations at the locations when needed
  • Be a role model for excellence in training, coaching, leading, and communicating. Liaison to PSIA/AASI and USSA.
  • Assist with the development and management of budget according to corporate guidelines.
  • Oversee the publishing of all written training materials/tools. E.g. teaching handbooks, Private Lesson Guidebook, all hiring materials, etc... Work with ASEA for publishing and content of Handbooks.
  • Supervise and manage the Snowboard Training and Parks Coordinator.
  • Supervise and manage the Hiring and Training Coordinator.
  • Other duties as assigned.

 

Qualifications:

  • High School Diploma or GED
  • At least 5 years’ experience as a ski and/or Instructor and Trainer
  • PSIA/AASI Advanced Educator/Examiner
  • Microsoft Word, Excel, Powerpoint and Outlook skills
  • Exceptional communication skills, written and verbal
  • Supervisory/Management Experience
  • Must be fluent in English

 

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170286


Nearest Major Market: Denver

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