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Shift Supervisor - Starbucks - Year Round


Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Vail Resorts is always looking for great talent.  Although our resorts and offices are currently closed to protect the health and safety of our employees, applications are still being accepted.  Hiring will resume as soon as normal operations resume.


Job Description:

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create a great experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. 


Summary of Key Responsibilities

  • Responsibilities and essential job functions include but are not limited to the following: 
  • Acts with integrity, honesty and knowledge. 
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. 
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. 
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. 
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. 
  • Provides feedback to store manager on partner performance during shift. 
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. 
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. 
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. 
  • Discovers and responds to customer needs. 
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns. 
  • Executes store operations during scheduled shifts. 
  • Organizes opening and closing duties as assigned. 
  • Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. 
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. 
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. 
  • Maintains regular and consistent attendance and punctuality. 
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. 
  • Follows health, safety and sanitation guidelines for all products. 
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. 
  • Utilizes operational tools to achieve operational excellence during the shift. 

Summary of Experience 

  • Customer service experience in a retail or restaurant environment 
  • Required Knowledge, Skills & Abilities 
  • Ability to direct the work of others 
  • Ability to learn quickly 
  • Effective oral communication skills 
  • Knowledge of the retail environment 
  • Strong interpersonal skills 
  • Ability to work as part of a team


Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 193627

Nearest Major Market: Denver