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Senior Manager Retail Operations

Date:  Jan 20, 2023

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at

Job Summary:

Manages all operational functions for a collection of retail & rental stores.  Oversees store management in attaining maximum profitability and productivity. Implements and maintains company policies for stores within an area. Conducts recruiting, hiring, training, coaching and appraisals of store management positions. Establishes store level expectations and guidelines. Assists store managers in evaluating sales trends and creates methods for sales growth. Monitors cash flow and inventory controls. This specific role will lean towards more retail operations with some rental. All locations will be based in Vail, CO.


Job Specifications:

  • Housing: Not available;
  • Schedule: Year-Round / Full-Time
  • Expected Pay Range: $66,100 - $87,110 + annual bonus
  • Shift Availability: Must be able to work nights, weekends, and holidays
  • Location: Primary office located in Vail, CO


Job Responsibilities:

  • Oversee all store operations in assigned area on a daily basis
  • Be a role model and administer company policies and procedures
  • Drive a culture of safety
  • Establish store level expectations and guidelines
  • Assist the managers in evaluating sales trends and creating methods for sales growth
  • Implement and act on Guest Satisfaction Metrics
  • Monitor inventory control and meet inventory goals
  • Communicate any ideas or issues with the Regional Director
  • Recruit, hire, train, develop, and maintain a quality core staff
  • Manage operational budget striving to achieve and exceed store contribution budget
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Conduct performance appraisals and coach staff on a regular basis
  • Conduct disciplinary actions as needed
  • Enforce and train staff on loss prevention policies and techniques
  • Create a rewarding environment; generate a team atmosphere
  • Conduct weekly manager meetings to reinforce area, regional, and company goals
  • Set goals for all team members
  • Reward and recognize employees
  • Approve all expenditures
  • Collaborate with merchant teams and operations support teams to achieve results
  • Monitor profit margins and adapt as needed to maintain profitability
  • Act as a steward of the environment and take ownership of Vail Resorts Commitment to Zero


Job Qualifications:

  • Bachelor's Degree, or equivalent work experience
  • 5 years multi-store management experience in the retail industry
  • 5 years of direct supervisory experience
  • Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint
  • Excellent communications skills both written and verbal
  • Self-motivated with the ability to multi-task
  • Ability to organize and prioritize multiple tasks in a fast-paced sales environment
  • Knowledgeable of customer service and sales techniques
  • Organization and planning skills
  • Strong operational skills in a customer-service environment
  • Team-building skills
  • Ability to handle confidential and sensitive information
  • Rental and Retail store operation/management experience highly preferred

The expected pay range is $66,100 - $87,110 + annual bonus.  This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Create Your Experience of a Lifetime!  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today.


*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 491053

Nearest Major Market: Denver