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Senior Administrative Assistant

Date:  Nov 21, 2022

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



The Executive Administrative Assistant will support the General Manager with daily organizational functions, including scheduling of appointments, transmission of information to department heads, daily report generation, and initial point-of-contact in Executive Office for all employees and guests.  This position will also monitor the gift certificate program, VIP amenities, and guest comment card program.  This position reports to the General Manager.


Additional responsibilities include (but are not limited to):

  • Maintain a professional demeanor at all times and maintain work area in a professional, orderly manner.
  • Answer telephone for GM as needed, in a prompt and professional manner.
  • Handle guest calls and complaints and resolve situation if possible
  • Monitor and administer Guest Assistance File and Guest Survey Responses
  • Handle amenities for VIPs.
  • Order office supplies through purchase orders or requisitions as needed.
  • Handle sales of gift certificates for accommodations, dining, or dollar amounts and keep proper accounting logs.
  • Dives deep into the operations to support managers.
  • Participate in decisions and prepare donation gift certificates and keep proper accounting logs.
  • Maintain and reconcile GM credit card monthly
  • Sort incoming correspondence to the General Manager
  • Collect departmental information and prepare monthly Owner's Meeting Books.
  • Handle inquiries about rooms for VIPs. Complete paperwork, route for signatures and distribute
  • Maintain the calendars and make appointments for the General Manager
  • Handle the Comment Cards program for all the departments. Order comment cards and submit them by the 25th of each month.
  • Assist the General Manager and DOS in typing memos, letters and agendas, answering the phone, faxing, and mailing.
  • Work on special projects as requested by the General Manager and/or Executive Committee Members



  • Must be able to work in a team environment based on the Vail Commitment and Values. 

  • Requires the ability to communicate orally and in writing with some precision in grammar, punctuation, and spelling.  
  • Must possess a firm understanding of basic mathematical skills.
  • Must possess strong interpersonal skills and have the ability to interact with guests and customers of the resort in a friendly and accommodating manner.
  • Requires advanced experience with Microsoft software (Excel, Word, Outlook, Access, Powerpoint)
  • Experience with Lodging Management Software, Maintenance Connection (or other SQL based maintenance tracking software), Coupa, PeopleSoft, On Base, and Point Central a plus.
  • Additional experience in the resort industry is preferred.  
  • Certificate from a college or technical school with a focus on Administration/Accounting preferred; three year related experience and/or training; or equivalent combination of education and experience.


The budgeted range starts at $23 - $25.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 491005

Nearest Major Market: Denver