Resort Conference, Wedding & Event Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders. Use empathy, listening skills and product knowledge to deliver an extraordinary customer experience within the Sales Enterprise. 

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Job Summary:

This Conference Services Manager will report to the Senior Conference Services Manager.  Working with Resort Leaders in all departments, this role serves as the visionary of the group services process, tools, resources and communications to enhance the group experience internally and externally. The Conference Services team, coordinates group experiences across all Vail Resorts owned and operated dining venues, activities, lift tickets, ski school and other lines of business within Vail.

Job Specifications:

• Outlet: Vail
• The budgeted range starts at $58,000 - $62,000. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time, Year Round

Job Responsibilities:

• Is this opportunity right for you? We are looking for candidates who can: 

• Advanced planning for all Wedding, Social Events, Corporate Programs & Group activities booked within the Vail Collection (The Arrabelle, The Lodge at Vail & Vail Mountain)
• Maximize food and beverage revenue to the Resorts through strong product knowledge, selling skills and client upselling techniques.
• Utilize an in-depth knowledge of all areas of the Resort as well as outside vendors used by the department as related to group functions including the capabilities, procedures, policies and pricing.  Maintain professional working relationship with food and beverage managers, departments within the Resorts and outside vendors.​
• Service groups as business levels demand.
• Work with clients to ensure that the function is professionally planned and have contact with client once in house to ensure any requests or problems are resolved.
• Attends BEO, resume meetings and operational meetings. Communicates relevant information to the operational areas in an accurate and timely manner.
• Monitor collection of pre-payment for all groups prior to their arrival.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.
• Keep client aware of time frames for Banquet Event Orders to be completed, signed and returned 45 days prior to arrival for distribution no later than two weeks out.
• Develop and maintain professionalism with clients, in house departments and vendors, maximizing profitability and guest service.
• Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.
• Catering and Conference Services Manager is required to work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, understanding many events will occur in the evening after hours and on weekends.
• Complies with all resort policies, procedures and standards of operation.
• Contribute to the health and strength of a dynamic team culture.
• Embrace and contribute to an Enterprise-wide culture of leadership.
• Performs any additional tasks or projects as required.

Job Requirements:

• 4 year bachelor degree prefer Hospitality Degree
• Proven success in a similar role and environment.
• 2 years’ experience in managing staff at a supervisory level
• Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint
• Experience within Delphi FDC (training will be provided to the right candidate.)
• Proficient in spoken and written English
• Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)
• Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)
• Valid driver's license and ability to deliver information to guests via both foot and car if necessary.
• Ability to spend time on snow to assist with events such as ski school splits, first tracks and on mountain lunches.

   

What we are looking for:

• Excellent organization and communication skills.
• Ability to consistently manage multiple priorities.
• Proven success in a similar role and environment.
• Build solid relationships and partner with people to create results.
• Able to influence and work with a wide variety of stakeholders.
• Flexible schedule based on business needs: Some travel and in-resort visits may be required
• You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.
• Pride and attention to detail.
• Empathy towards your customers and colleagues.

Additional ways that Vail Resorts Invests in you:

• Flexible Time Off (US)

The expected pay range is $58,000 - $62,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506183
Reference Date: 11/27/2024 
Job Code Function: Catering & Conference