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Reservations Specialist - Vail Marriott - Year Round

Date:  Feb 18, 2021

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Our Reservations Specialists are responsible for, including but not limited to; overseeing transient and group advance deposits, answering reservation phone calls, assisting in all day to day tasks within the reservations department, including but not limited to, pre-arrival emails, phone inquiries, and report processing.


  • Charge advance deposits 45 days from arrival for all Transient reservations in the Ski Season
  • Charge advance group deposits in accordance with contract cut-off dates
  • Assist with handling incoming phone calls
  • Assist with honoring special guest requests and cancellation issues (based on policies)
  • Processing queues in MARSHA
  • Clearing exceptions file in PMS
  • Checking for cancellations, drop segments, and ZZ report
  • Responsible for reaching out to guests for new payment in regards to credit card declines via email or phone
  • Responsible for updating Credit Card Decline Spreadsheet and relaying information to Manager
  • Assist with making owner condo reservation requests
  • Be knowledgeable about the hotel information, local attractions, restaurant and transportation available around the hotel, as well as in house activities, in order to answer inquiries
  • Process credit card authorization forms and tax exempt forms
  • Perform duplicate reservation check and other reports assigned by manager



  • Must be able to communicate effectively in English, both written and verbal. -required
  • Must be able to add, subtract, multiply, or divide quickly and correctly. -required
  • Must be able to interact, develop and sustain productive customer and associate relationships; actively seeking information to understand and address audience’s needs. -required
  • Bilingual in Spanish or other languages. - preferred
  • One year customer service. - required
  • Marriott Front Desk experience. - preferred
  • Experience with the following computer systems: P.M.S., MARSHA, Outlook, Guestware or Oscar. - preferred
  • Internet, Microsoft Excel, Microsoft Word experience - required
  • Must be able to sit or stand for long periods of time. - required

The budgeted range starts at 16.00 - 20.00.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 

One Job – Double the Benefits.  Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott’s nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 281291

Nearest Major Market: Denver