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Lead Ticket Scanning - Full Time - Winter Seasonal

Date:  Oct 14, 2021
Location: 

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Winter Seasonal 2021/2022

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Ticket Scanning Lead will provide a high level of guest service while ensuring all guests are scanned and have the appropriate product to access the mountain. Applicant will have ability to troubleshoot scanning equipment problems as needed, deal with guest pass problems in a professional manner, and have a vast knowledge of the resort and surrounding community. Must be a team player with good communication skills and be able to assist in the training of new employees. Must be willing to work outdoors in all weather conditions and possess intermediate ski/snowboard riding abilities or have the ability to learn. Must have flexible schedule and be available to work weekends and holidays.

 

Additional job responsibilities include (but are not limited to):

  • Must be able to maintain a positive attitude about working outside in adverse weather conditions for up to 8 hours
  • Responsible for the resolution of guest issues and assisting Team Lead in service recovery
  • Scan and visually check each ticket/pass for validity
  • Assists in the training of employees to provide a high level of proactive guest service; coaches and mentors employees and enforces company and departmental policies including grooming and appearance, proper guest engagement, ensuring every guest is scanned, and other job performance aspects as applicable
  • Responsible for ensuring a clean, safe, and presentable work environment
  • Promotes and ensures safety in the participation and completion of all job duties
  • Troubleshoots and ensures the proper functionality of scanning equipment
  • Assists in the daily operation, including the opening and closing of all base area operations 
  • Assists in building and maintaining a safe and presentable work area. 

 

Requirements:

  • At least 2 years of Guest Service Experience
  • At least 1 years of Leadership Experience (preferred)
  • Effective communication skills with both guests and staff
  • Team player and leader
  • Ability and willingness to perform demanding physical labor
  • Must be able to stand in all weather conditions for extended periods of time
  • Able to lift at least 55lbs
  • Assist with snow work when needed

 

The budgeted range starts at $15.75.  Actual pay will be adjusted based on experience.
 

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 361828


Nearest Major Market: Denver