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Lead Spa Concierge - Lodge at Vail - Year Round

Date:  Sep 15, 2021

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Responsible for lead function within spa concierge and attendant team.  Provides day-to-day work direction to team members; enforces policies and procedures; trains and guides staff; and resolves issues and problems. May be responsible for assisting with payroll and conducting end of month inventory of products and supplies. Performs all tasks for which work group is responsible.

Additional responsibilities include but are not limited to:

  • Responsible for assisting in the selection, training, supervision and success of all spa and salon team members.
  • Capable of creating a motivational atmosphere and a cohesive team.
  • Delegates authority appropriately to various team members and follows up on all projects and issues to ensure timely completion.
  • Is actively involved in the operation through daily interaction with both the staff and resort guests.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  •  Demonstrates proactive leadership qualities in both the daily operation of the Spa/Salon as well as in long-term visioning.
  • Conduct end of month retail inventory of products and supplies.
  • Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
  • Ensures that the guest experience is pleasant in regard to atmosphere, service and quality.  Adheres to the Resort brand/ performance standards.   
  • Work closely with groups and bridal parties to ensure all participants are properly booked and well taken care of.
  • Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events and activities.
  • Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
  • Adheres to the Spa/Salon operational budget and payroll forecasts.
  •  Establishes and enforces internal cost and labor controls.
  • Responsible for developing revenue enhancement programs (promotions) to increase the number of services and retail sales in the spa/salon
  • Responsible for attending numerous Resort wide meetings and communicating all relevant information to the Spa and Salon team.
  • Maintain storage areas to ensure cleanliness, freshness, and organization.
  • Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
  • Assist with guest follow up concerning retail requests.

The budgeted range starts at 18.00-20.00.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 345670

Nearest Major Market: Denver