Lead Front Desk Agent - Austria House - Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints.  This position must have excellent problem solving skills and be able to apply good judgment in decision making.  Good communication skills are required. 

Responsibilities: 

• Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check-out as well as overseeing these functions and offering assistance to front desk agents when needed.
• Follow proper cash handling procedures outlined in the bank contract and training manual; ensure all agents follow correct procedures as well.
• Assist at other departments' front desks, internal and external, as necessary.
• Handle confidential and guest information with the highest degree of integrity.
• Help train new team members at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor.
• Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon.
• Fulfill and troubleshoot lift ticket orders for lodging guests.
• Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.
• Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.
• Practices safe work habits in all types of duties and with all equipment.
• Complies with all Resort policies, procedures, and standards of operation.
• Embraces and promotes Vail Resorts Values.

Requirements:

• Prior front desk experience - required
• LMS knowledge - preferred
• Prior lead/supervisory experience - preferred

The budgeted range starts at $14 - $18.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 240189