Share this Job

Lead Concierge - $17 per hour

Date:  Aug 3, 2022

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 





Job Specifications:

  • Outlet: The Arrabelle
  • Starting Wage: $17 to $21 per hour
  • Effective October 2022 minimum wage will be increased to $20 per hour 
  • Shift & Schedule Availability: Full Time
  • Skill Level: Lead


The Vail Collection Off-site Experience Concierge and is responsible for the daily operation, management, inspection and guest service for VIP guests and owners at our remote properties. The position will require attention to detail including pre and post arrival inspections; dedication to providing high-level guest service, catering to guest needs before, during and after their stay; coordinating with hospitality and mountain departments to ensure an efficient operation, coordinating logistics on mountain and for other properties. Prepping the units for housekeeping by removing sheets and linens from units, keeping housekeeping par levels, inspecting and traveling housekeepers to and from properties.


Essential job functions:

  • Provide an above and beyond experience for each guest.
  • Timely and detailed pre and post arrival inspections of each unit including housekeeping and engineering items.
  • Establish pre-arrival contact with each guest to assist with itineraries, transportation, rentals, lift tickets and any other need or request.
  • Work with operating departments to inform about guest arrivals, departures, special requests and itineraries.
  • Work with Homeowner Relations Manager to understand and exceed owner expectations for the management of their residence.
  • Build and maintain relationships with mountain and hospitality departments to ensure an efficient operation.
  • Coordinate and manage logistics and transportation with guests and mountain operations.
  • Be involved in the sales and promotion of residences and off site properties including visits with reservations, developing sales collateral, hosting open house events, working with potential guests to secure reservations.
  • Maintains residence kitchen par levels and manage residence inventory.
  • Makes recommendations on maintenance repairs and items for residences.
  • Additional housekeeping duties such as prepping, inspecting, and par levels for units


Minimum Job Requirements:

  • Must have a Colorado Driver's license.
  • Must be able to assist with luggage and lift 60 lbs
  • Must have excellent communication skills.
  • 2 years of guest service experience preferred.
  • 1 year of on mountain operations experience preferred.
  • Must have exceptional problem solving skills in order to resolve issues effectively in a timely manner.
  • Be able to make make effective decisions under stressful situations.
  • Will require flexible work hours including after business hours, weekends and holidays and must have the ability to work autonomously in varying environments.
  • Be comfortable being outside in winter conditions.
  • Other duties as assigned.



The budgeted range starts at $17 - $21.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 447387

Nearest Major Market: Denver