Housekeeping Supervisor

Date:  Feb 11, 2024
Location: 

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
     

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Summary:

The Housekeeping Supervisor is responsible for the supervision of the cleaning of hotel guestrooms according to Ritz Carlton standards by providing the highest level of quality and service for hotel guests.  

 

Job Specifications:  

  • Outlet:  The Ritz Carlton
  • Expected Pay Range: $20.00 - $24.49
  • Shift & Schedule Availability:  Full Time, Year Round
  • Skill Level: Intermediate, Advanced  

Job Responsibilities:

  • Hands on Roll.
  • Prioritizing, assigning and coordinating housekeeping functions and requests including monitoring radio calls and organizing staff in an efficient manner
  • Supervision, training/ coaching, brand standard implementation, handling guest challenges with care and concern, and ensuring guest requests are fulfilled in a timely manner
  • Inspection of rooms to Ritz Carlton standards, correcting deficiencies and notifying management on deficiencies
  • Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies.
  • Replenishing linens, amenities and other supplies in guest rooms
  • Monitoring and resolving any issues relating to public areas, restrooms, pool and hallways, by communicating with management for the items to be addressed by Ritz Carlton Club housekeeping.
  • Conducting hotel walk through as required to ensure Public areas are maintained and staff fulfilling evening duties.
  • As needed, fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort.
  • Responsible for creating daily worksheets for Turndown staff and assigning nightly duties as required.
  • Conducting weekly inventory of all housekeeping cleaning supplies and amenity supplies.
  • Reports lost items found to Housekeeping Office/Management.
  • Communicates all guest feedback to the appropriate manager to ensure guest history is updated.
  • Maintaining carts, linen rooms, and housekeeping equipment and supplies in a neat and orderly fashion
  • Participation in training classes set up by Vail Resorts.
  • Complies with all resort policies, procedures and standards of operation.
  • Ensures associates understand expectations and parameters
  • Ensures the department leads the charge in regards to recycling efforts and environmental initiatives.
  • Empowers associates to provide excellent customer service
  • Emphasizes the guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Performs any additional tasks or projects as required.
  • Communicates all work orders directly to engineering while copying the housekeeping management.
  • Each staff member is expected to carry out all reasonable requests by management.

 

Qualifications:

  • High school diploma or equivalent. -required
  • Minimum one year of resort housekeeping experience. -required
  • Previous supervisory or management experience in a guest service setting. -required
  • Basic computer skills. -required 
  • Must be able to communicate effectively and professionally in English. -required 
  • Must be able to lift up to 50 lbs. -required
  • Must be able stand for long periods of time and be able to access all areas of the resort. -required
  • College degree in a Hospitality Management program. -preferred
  • Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred
  • Experience with LMS. -preferred
  • Bi-lingual in Spanish. -preferred

 

 

The expected pay range is $20.00 - $24.49. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  491169
Reference Date: 09/06/2023 
Job Code Function: Housekeeping 


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