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Housekeeping Manager, Arrabelle at Vail Square

Date:  Nov 25, 2021
Location: 

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Year Round

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
 

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.
 

Responsible for assisting with the management of the daily operations of the Housekeeping department, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including hiring, scheduling, staffing, team development, room inspections, training and development of employees.  This person will also be responsible for the deep cleans, inventories, owner housekeeping billing, guest services, pre-cons and client representation.

 

Responsibilities:

  • Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
  • Housekeeping management of Hotel rooms and Residences, Managed Rental and Homecare units.
  • Housekeeping management of Laundry Operations and Public Areas.
  • Uniform operations management and tracking/inventory
  • Linen/supply inventories x2 annually
  • Guest Services management, including guest interaction, follow up, and rebound reports. 
  • Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  • Demonstrates high level of productivity
  • Monitors house count and make staffing adjustments accordingly.
  • Hiring, Staffing and training
  • High level of accountability for training and standards
  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. 
  • Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping staff in details of work. 
  • Provide staffing, training, coaching and performance reviews for the housekeeping department.
  • Ensures employees understand expectations and parameters.
  • Empowers team members to provide excellent customer service.
  • Coach and mentors team member to reach their potential, including roles at assistant manager and supervisor level.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
  • Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives. 
  • Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
  • Adheres and understand departmental budget and works towards effective cost management
  • Assists Area Director of Housekeeping with given tasks.
  • Performs any additional tasks or projects as required.

 

Qualifications:

Required:

  • High school diploma or equivalent. Minimum one year of resort housekeeping experience.
  • Previous supervisory or management experience in a guest service setting.
  • Basic computer skills.
  • Must be able to communicate effectively and professionally in English.
  • Must be able to lift up to 50 lbs.
  • Must be able stand for long periods of time and be able to access all areas of the resort.

Preferred:

  • College degree in a Hospitality Management program.
  • Experience with Microsoft Office applications including Word, Excel and Outlook. \
  • Experience with IQware PMS
  • Bi-lingual in Spanish.

 

The budgeted range starts at $50,000 - $60,900 + annual bonus.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 367853


Nearest Major Market: Denver