Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
We are looking for a well-rounded, experienced, mature individual to manage and lead all operational activities of the hotel's Front Office. By providing the highest standards of courteous service while meeting and\or exceeding profit levels. Communicates effectively in writing and verbally to provide clear direction to the team. Observes performance and encourages improvement. Interviews, hires, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff to ensure that the Arrabelle’s high standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Spearheads customer service focus throughout the Front Office and participates in hotel quality forum focusing on continuous improvement.
Job Responsibilities:
- Be the final authority in dealing with all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
- Monitor room inventory on a daily basis to maximize revenue, prevent overbooking and ensure proper room availability and reservations.
- On a daily basis ensure that all arrivals are set up correctley, by checking room types, group billing, individual FIT rates and special requests.
- Ensures smooth operations at the Front Desk by supporting and leading the Guest Service Assistants
- Assists the Front Desk Supervisor and Assistant Front Office Manager in ensuring employees at the Front Desk are performing their daily tasks according to the Arrabelle Standards.
- Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
- Facilitates/ schedules departmental meetings, management trainee meetings, and hotel management meetings as required.
- Place purchase orders for tools and supplies needed.
- Proactively reviewing payroll to ensure no overtime unless approved and hours are entered correctly with TIPS reported.
- Performance of all special projects as requested by the Director of Rooms and General Manager
- Organize scheduling of the Front Desk and Night Audit by posting work shifts every second week.
- Authorize payroll on a weekly basis conducted with Assistant Front Office Manager.
- Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered
- Ensuring good safety practices of employees and guests throughout the hotel, and proper emergency and safety procedures are followed.
- Assist the accounting department in resolving billing issues on guest folios.
- Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
- Following, understanding and implementing Standard Operating Procedures as guided by the Director of Rooms.
- Manages with winter season and Ice Rink hours of operations, staffing and pay.
- Oversees all Front Office Operations including, Night Audit, Bell, Valet, Front Desk, PBX, Concierge and Ice Rink.
- Keep apprised of all Medallia scores, responding within 24 hours and working closely with other departments to get all items addressed.
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures associates understand expectations and parameters.
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns
- Performs any additional tasks or projects as required.
Job Requirements:
- Degree in hospitality or business related field
- Word, Excel, Outlook, Coupa, PeopleSoftHR
- Valid CO driver's license; Possesses a valid driver's license for type of vehicle driven.
- Minimum of 2 years management related experience.
- Previous Management experience
- Ability to effectively communicate in English to guests, vendors and employees.
- Bilingual in Spanish preferred.
The expected pay range is $65,000 - $75,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506207
Reference Date: 12/02/2024
Job Code Function: Front Office
