Front Desk Team Lead

Date:  Sep 14, 2023

Vail, CO, US

Company:  Vail Mountain
Shift Type:  Winter Seasonal 2023/2024


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits


  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:


  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Specifications:

  • Expected Pay Range: $23.00 - $26.00/ hour
  • Shift Availability: Full Time and Part Time
  • Skill Level: Lead
  • Ideal Start Date: 12/01/23


Job Responsibilities Include (but are not limited to):

  • Front Desk Responsibilities including answering phones, all radio communication with club and hotel staff, concierge service, housekeeping and F&B upkeep of the club
  • Oversee the Ski valet department and responsible for all inventory, tracking and stickering of all member skis.
  • Complete member inquiries, appointments and spa bookings on a daily basis
  • Manage and understand all Club legal documents.
  • Complete Sales Tours and potential member inquiries. 
  • Organize implement and run club functions and activities both summer and winter.
  • Member name and face recognition
  • Coordinate event management of all member events.
  • Execute all weekly, monthly and annual events including billing. 
  • Complete weekly newsletter.
  • Execute Jonas Club House on line events and calendar.
  • Maintain and update Club Website.
  • Maintain Confidentiality of all members.
  • Complete retail, food and beverage, and ski inventories daily and monthly.
  • Able to perform and multi task in a high paced and stressful environment.
  • Implement Safety Leadership program.
  • RPOS use on a daily basis
  • Locker room program including all set up, programming and name plates


Job Qualifications:

  • Bachelor Degree - required.
  • Previous Management Experience - required
  • Previous Club and Food and Beverage Experience - required.
  •  Tips, Serv Safe, CPR and 1st Aid Certifications - required.
  • Computer knowledge including Word, Excel, and programs including Emma, Peoplesoft, Jonas, Club house on line, RPOS, Outlook, Coupa - preferred.
  • Extensive Ski/Snowboard equipment knowledge - required.
  • Ability to lift up to 50 pounds - required.
  • Work schedule- Full Time and Part Time
    • Includes all holidays and weekends, early mornings and some nights. 6 day work weeks depending on season and 12 hour days over holiday periods.

The expected pay range is $23.00 - $26.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  496742
Reference Date: 07/18/2023 
Job Code Function: Front Office 

Nearest Major Market: Denver