Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Join our team at the The Hythe, Luxury Collection Mountain Resort as a Front Desk Agent. Now seeking experienced front desk agent's and hospitality team members to join our motivated and fast paced team. This position has a robust compensation plan comprised of a base wage and the opportunity to earn unlimited commissions.

Job Specifications:

• Outlet: The Hythe, Luxury Collection
• Expected Pay Range: $20.00 -  $22.03
• Shift Availability: Full and Part Time, Year Round

Responsible for including but not limited to:

• Performs the full range of front desk responsibilities for hotels, condominiums, and rental homes.
• Welcoming guests and/or homeowners to facility
• Utilize sales techniques to generate incremental revenue through the front desk. All incremental revenue generates additional compensation for the FD agent.
• Registering and assigning accommodations
• Obtaining payments
• Issuing card/room key and escort instructions to bell staff 
• May provide information on amenities, services, and directions to guests; responds to questions.
• Maintains records of room availability and guest accounts.
• Checks departing guests out and closes out account.
• May coordinate receipt and delivery of messages for guests.

Job Requirements:

• high school diploma required; college degree preferred, specifically hospitality degrees
• previous customer service experience preferred, specifically hotel and Marriott experience
• Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
• Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

The expected pay range is $20.00 - $22.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  492434
Reference Date: 06/30/2023 
Job Code Function: Front Office